Kia W Williams-Bland
Burnham,IL
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Reliable and personable with strong communication skills and knack for problem-solving. Knowledge of healthcare systems and adept in managing provider relations and ensuring compliance with protocols. Dedicated to fostering positive interactions and improving service delivery outcomes.
Overview
16
16
years of professional experience
Work History
Provider Services Representative
Zing Health
04.2022 - Current
- Conducted outreach to providers for credentialing and re-credentialing purposes
- Assisted healthcare providers with inquiries related to member eligibility, benefits, and claims processing
- Resolved provider concerns by researching and analyzing relevant information in timely manner
- Participated in process improvement projects aimed at streamlining workflow for provider services representatives
- Coordinated with internal departments on behalf of providers to ensure timely payment resolution for claims disputes or other financial matters.
- Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.
- Maintained up-to-date knowledge on company products, services, and industry trends to provide accurate information to providers.
Benefit Administrative Systems
11.2021 - 04.2022
- Providing a excellent member experience by quoting benefits, assisting with claims, helping with provider push back, balance bills and more
- Resolved member complaints professionally and efficiently
- Entered data into company software and documented account information and member inquiries
Resident Assistant and recreational therapist
Anthem memory care
01.2018 - 10.2021
- Providing total care and also promoting independence to those in their final stages of dementia and also providing purpose by engaging them in daily activities
Resident care associate
Waterford estates
01.2017 - 01.2018
- Professionally providing assistance and total care to people with special needs including those with Alzheimer's
Hostess/Reservationist
Quartino
05.2016 - 10.2016
- Open table and reservation book organization that may hold 1,300 reservation on a busy day
- Deliver friendly, energetic, and hospitable service to guests
Customer Service Representative for Verizon
Xerox
01.2015 - 01.2016
- Provide full Customer Service for dedicated client; Perform to Quality and Productivity standards; Service quantified through customer surveys
Resident Assistant
Brookdale (Formerly Sunrise Senior Living and Emeritus)
01.2009 - 01.2015
- Provide assistance with dignity, along with physical and emotional care for the daily and ongoing needs of residents; server in charge of taking resident's orders and deliver to cook; socialize and fellowship with residents to keep them generally positive and encouraged; provide meals; interface with family members to provide them with a high level of customer service and assurance that loved ones are well cared for
Education
General Education -
Bolingbrook High School
01.2006
Skills
- Insurance Verification
- Computer literacy
- Resourcefulness
- Salesforce CRM
- Provider relations
- Compliance management
- Medicare and Medicaid knowledge
- HIPAA compliance
- Call center experience
- Insurance verification
Timeline
Provider Services Representative
Zing Health
04.2022 - Current
Benefit Administrative Systems
11.2021 - 04.2022
Resident Assistant and recreational therapist
Anthem memory care
01.2018 - 10.2021
Resident care associate
Waterford estates
01.2017 - 01.2018
Hostess/Reservationist
Quartino
05.2016 - 10.2016
Customer Service Representative for Verizon
Xerox
01.2015 - 01.2016
Resident Assistant
Brookdale (Formerly Sunrise Senior Living and Emeritus)
01.2009 - 01.2015
General Education -
Bolingbrook High School
Similar Profiles
Derrontae GonzalezDerrontae Gonzalez
Medicare Enrollment Specialist at Zing HealthMedicare Enrollment Specialist at Zing Health
Niajah TaylorNiajah Taylor
Customer Service Representative at Zing HealthCustomer Service Representative at Zing Health
Marilyn WatsonMarilyn Watson
MEDICARE SALES AGENT at Connie HealthMEDICARE SALES AGENT at Connie Health