AQUARNIS COOPER
Murfreesboro,TN
Summary
Dependable and competent health care professional with 23 years of experience in health information, physician, hospital, Ambulatory Surgery Center, DME and physical therapy billing, patient accounts, coding, and revenue cycle. Solutions-driven employee with refined communication and interpersonal skills and a proficiency in handling customer’s request with upmost professionalism and privacy. Unique management experience and skills in account receivable and claim processing. Strong organizational, account management, and follow-through skills. Demonstrated ability to create, implement and document efficient methods of change through comprehensive problem solving.
Professional representative with robust experience and strong commitment to delivering exceptional results. Effective at collaborating within teams and adapting to changing needs to ensure reliability and success. Skilled in communication, problem-solving, and customer relations, with focus on achieving impactful outcomes. Valued for proactive approach, integrity, and ability to build lasting professional relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Billing and Follow-up Rep Team Lead
Trinity Health
12.2022 - Current
- Perform daily activities as part of the Billing and follow-up team
- Research claim rejections, make corrections, take corrective actions
- Ensure timely and accurate claim resolution
- Prepare special reports as directed by the supervisor of Billing
- Assist in the training and education of Billing and Follow-up Representatives
- Provide problem resolution to billing and follow-up team issues as needed
Revenue Cycle Account Specialist
Virtual Officeware Solutions
12.2020 - 12.2022
- Review billing cycle for accuracy
- Work claim edits
- Correct and rebilled claims for reimbursement
- Follow up with insurance companies via phone regarding reimbursement for denials
- Perform appeal actions for denied or underpaid claims
Revenue Cycle Consultant (Independent Contractor)
Ni2 Health
09.2019 - 12.2020
- Performed Hospital Billing & collection actions
- Followed up with insurance companies via phone regarding reimbursement for denials
- Appealed claims when needed
- Worked claim edits
- Charge capture
- Corrected and Rebilled corrected claims for correct reimbursement
Patient Account Representative
Cognizant
12.2019 - 04.2020
- Performed Hospital billing & AR follow-up for reimbursement
- Performed appeal actions for denied or underpaid claims per contract
- Submitted corrected claim for reimbursement
- Worked claim edits
Billing and Revenue Cycle Consultant (Independent Contractor)
ABLM
04.2014 - 09.2019
- Company Overview: (Vanderbilt Hospital, Reading Hospital, Sutter Health, Tift Regional Medical Center, Kindred Healthcare, Forefront Dermatology Group Minnie Hamilton Healthcare)
- Performed various Hospital & Physician billing & collection actions
- Follow-up with insurance companies by phone regarding reimbursement for denials
- Performed corrected claims and appeals to insurance companies regarding Hospital and or Physician claim denials for collection reimbursement on underpaid claims
- Worked claim edits
- Reviewed payer contract to assure claims paid correctly
- Assured claims queue was kept clean and submitted claims daily
- Posted payments and denials
- (Vanderbilt Hospital, Reading Hospital, Sutter Health, Tift Regional Medical Center, Kindred Healthcare, Forefront Dermatology Group Minnie Hamilton Healthcare)
Education
HFMA Certification - CSPR- Certified Specialist Payment & Reimbursement
01.2025
HFMA Certification - CRCR - Certified Revenue Cycle Representative
01.2024
Associates Degree - Healthcare Information Technology
Ultimate Medical Academy
Clearwater, FL05.2015
Skills
- Claim edits
- Hospital & Physician Billing
- Eligibility & Benefits
- Charge Entry & Analysis
- Hospital reimbursement
- Insurance payment Collections
- Contracts & Underpayment claims
- Appeals for reimbursement
- AR Follow-up & Denial Reconciliation
- Customer relations
- Goal-oriented mindset
- Customer support
Keysupportingskills
- Claim edits
- Hospital & Physician Billing
- Eligibility & Benefits
- Charge Entry & Analysis
- Hospital reimbursement
- Insurance payment Collections
- Contracts & Underpayment claims
- Appeals for reimbursement
- AR Follow-up & Denial Reconciliation
Educationandprofessionaldevelopment
- Associates Degree, Healthcare Information Technology, 05/01/15, Ultimate Medical Academy, Clearwater, FL, Lascassas Eye Care-Front desk, and Billing
- HFMA Certification, CRCR, Certified Revenue Cycle Representative, 2024
- HFMA Certification, CSPR, Certified Specialist Payment & Reimbursement, 2025
Professional Highlights
Diverse administration experience including research, development and management of major compliance issues with billing and patient complaints and requests., Effectively build strong working relationships with administrative personnel, physicians, coworkers and other healthcare professionals., Skilled in supporting staff and new employees through effective communication within office environments. Directed training for further advancement and to set high standards to produce accurate documentation and provide excellent customer service.
Certification
HFMA Certified Revenue Cycle Representative (CRCR)
HFMA Certified Specialist Payment & Reimbursement (CSPR)
Timeline
Billing and Follow-up Rep Team Lead
Trinity Health
12.2022 - Current
Revenue Cycle Account Specialist
Virtual Officeware Solutions
12.2020 - 12.2022
Patient Account Representative
Cognizant
12.2019 - 04.2020
Revenue Cycle Consultant (Independent Contractor)
Ni2 Health
09.2019 - 12.2020
Billing and Revenue Cycle Consultant (Independent Contractor)
ABLM
04.2014 - 09.2019
HFMA Certification - CSPR- Certified Specialist Payment & Reimbursement
HFMA Certification - CRCR - Certified Revenue Cycle Representative
Associates Degree - Healthcare Information Technology
Ultimate Medical Academy