Aquielle Shearer
Smyrna,TN
Summary
Proven track record in enhancing client relationships and driving operational excellence, notably at Ryder Integrated. Seasoned Driver Manager with background in logistics and transportation management. Proven ability to lead teams, streamline operations, and resolve issues promptly. Skilled in strategic planning, safety compliance, and route coordination.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Driver Manager
Ryder Integrated
Franklin, TN
06.2024 - Current
- Managed and developed a team of drivers, ensuring timely and efficient service delivery while fostering strong customer relationships
- Worked closely with customers to address concerns, resolve issues, and maintain a high level of satisfaction with services
- Utilized performance data to optimize routes, improve operational efficiency, and reduce customer costs
- Communicated regularly with clients to provide updates, resolve service challenges, and discuss opportunities for improvement
- Played a key role in driving business growth by meeting client needs and exceeding service expectations
- Collaborated with department heads to design effective learning strategies that support organizational goals.
- Identified areas of improvement in existing training methods and procedures.
Billing Clerk
Estes Trucking
Smyrna, TN
03.2024 - 04.2024
- Managed client billing processes, ensuring timely and accurate invoicing, and resolved any discrepancies related to accounts
- Served as a point of contact for clients regarding billing inquiries, improving customer satisfaction through prompt issue resolution
- Analyzed account data and collaborated with sales teams to identify opportunities for upselling or cross-selling services
Account Liaison
Brady Trucking, Inc.
Vernal, UT
08.2022 - 02.2024
- Served as the primary point of contact for client accounts, fostering strong relationships to drive customer satisfaction and loyalty
- Identified client needs and worked to develop customized solutions, improving service delivery and operational efficiency
- Acted as a liaison between clients and internal teams, ensuring the timely and accurate delivery of products and services
- Analyzed customer feedback and operational data to implement process improvements, reduce costs, and optimize service quality
- Collaborated with sales and logistics teams to align account strategies and achieve operational goals
OTR Tanker Driver
Bynum Transport
Auburndale, FL
11.2018 - 03.2021
- Developed and maintained strong client relationships through excellent customer service during product deliveries
- Consistently met and exceeded delivery expectations, ensuring customer satisfaction and timely communication of delivery updates
- Managed customer concerns with professionalism and resolved any delivery issues, contributing to long-term client retention
Billing Specialist
Accenture
Louisville, TN
04.2015 - 06.2015
- Assisted in billing and claims processes for medical clients, ensuring accuracy and compliance with client requirements
- Collaborated with cross-functional teams to resolve billing discrepancies and optimize client experience
Customer Service/Technical Support Representative
ADT Security Services
Knoxville, TN
03.2014 - 01.2015
- Delivered exceptional customer service by troubleshooting technical issues and ensuring client satisfaction with security systems
- Addressed client concerns and provided solutions to optimize customer experience and strengthen client relationships
Education
Class A CDL -
Tennessee Truck Driving School
Louisville, TN10-2015
High School Diploma -
Kelley Volunteer Academy
Knoxville, TN01-2013
Skills
- Client Relationship Management
- Account Liaison and Customer Support
- Client retention strategies
- Performance Analysis and Reporting
- Cross-functional collaboration
- Service Optimization and Process Improvements
- Communication and Negotiation Skills
- Problem Solving & Issue Resolution
- Time Management and Organizational Skills
- Conflict resolution techniques
- Strong leadership qualities
- Performance monitoring capabilities
- Safety compliance awareness
- Safety procedures
- Training program development
- Driver coordination
- Data analysis proficiency
- Supply tracking
- Driver scheduling
- Driver training proficiency
- Regulatory compliance
- TMW
- AS400
- Microsoft Outlook
Certification
- Safety Compliance Training
- Hazmat Training
- Class A CDL
- OSHA Certification
- Lyntx Certification
Timeline
Driver Manager
Ryder Integrated
06.2024 - Current
Billing Clerk
Estes Trucking
03.2024 - 04.2024
Account Liaison
Brady Trucking, Inc.
08.2022 - 02.2024
OTR Tanker Driver
Bynum Transport
11.2018 - 03.2021
Billing Specialist
Accenture
04.2015 - 06.2015
Customer Service/Technical Support Representative
ADT Security Services
03.2014 - 01.2015
Class A CDL -
Tennessee Truck Driving School
High School Diploma -
Kelley Volunteer Academy
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