Kevin J. Nay

• Provided direction and logistical support for 20 over-the-road drivers, Communicated with customers and receivers during pick up, transportation and delivery of commodities.
• Problem resolution between drivers, management, customers and receivers
• Assisted in routing, repairs and payroll resolution, as well as established compliance with company and Federal Motor Carrier Safety Administration guidelines.
• Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity
• Implemented and supported company quality and safety improvement efforts
• Trained new staff on job duties, company policies and safety procedures for rapid on-boarding
• Diminished accidents 15% by identifying root causes for corrective action
• Boosted account revenue 22% and generated $250k + from backhaul revenue

• Working with a Certified Medical Assistant taking care of patient with disability
• Purchased food and other shopping, cooking, cleaning and providing physical assistance where appropriate.

• Local restaurant/bar (2019) Providing input regarding customer relations, menu design, employee development, resulting in changing social culture with eye toward increasing customer base and revenue potential
• Since instituting suggestions, revenues increased by more than 30%
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Political Campaign (2012)
Provided assistance in State Representative campaign for Tennessee District 33: cold calling, material distribution and door to door canvassing, allowing successful outcome for Representative

• Increased team efficiency by communicating frequently with coworkers about traffic and weather conditions.
• Exceeded signature targets by 20% through effective public education and persuasion.
• Collected and documented voter opinions on local, regional and national topics.

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• Entrepreneurial development establishing ground floor up delivery service and catering.
• Created business model, designed business cards and portfolio
• Personally aggressively promoted service, providing growth of 150% in first year after $50 investment
• Revenues climbed from $75 to $1200 per week in first year.
• Devised processes to boost long-term business success and increase profit levels
• Sourced initial funding to get business up and running while planning initial structure and making strategic first hires
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
• Mapped income generating strategies to grow revenue
• Determined business plan, mission statement and vision