Tiffani Marks
Quality Carriers
Creola,AL
12
years of professional experience
Experienced Driver Manager with a strong background in fleet management, driver coordination, and safety compliance. Known for clear communication, route management, and resolving scheduling issues quickly to keep operations moving.
Work History
Driver Manager
3 Years 8 Months- Coordinated driver assignments, balancing capacity, delivery schedules, and customer requirements.
- Monitored hours of service compliance, reducing risk of violations and service delays.
- Communicated daily with drivers, terminals, and customers to resolve routing and availability issues.
- Tracked load status, pickup timing, and delivery updates to maintain operational continuity.
- Enforced safety and regulatory standards across driver activity and trip documentation.
- Reviewed performance trends to improve dispatch decisions and resource utilization.
- Supported onboarding and coaching efforts for drivers, reinforcing policies and operational expectations.
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Coordinated with drivers to organize timely pickup and delivery.
- Monitored compliance with DOT regulations and maintained necessary documentation for audits and inspections.
- Improved communication between drivers and dispatchers by implementing a reliable messaging system for timely updates.
Dispatch Manager
4 Years 2 Months- Coordinated daily dispatch operations for emergency transport assignments and prioritized urgent requests.
- Managed scheduling, route planning, and vehicle availability to support efficient field coverage.
- Trained dispatch staff on protocols, call handling, and system procedures to improve operational consistency.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Communicated schedule updates clearly with drivers, supervisors, and customers to prevent service interruptions.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Surgery Scheduler
3 Years 8 Months- Coordinated surgical schedules with surgeons, anesthesia teams, and operating room staff.
- Verified patient demographics, insurance coverage, and authorization requirements before procedure booking.
- Communicated preoperative instructions and appointment updates to patients and families.
- Maintained accurate scheduling records in electronic medical record systems.
- Prepared surgical charts with required documentation, consents, and referral information.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
Skills
Fleet management expertise
Operational leadership
Driver support strategies
Delivery scheduling
Route management
Fleet operations
Safety compliance
Safety procedures
Data analysis
Leadership skills
Team building
Effective communication
Data analysis
Conflict resolution
Empathy and patience
Customer service
Timeline
Driver Manager
Quality Carriers
03.2023 - CurrentRead More
Dispatch Manager
Medvac
12.2018 - 02.2023Read More
Surgery Scheduler
Providence Hospital
03.2015 - 11.2018Read More