Melissa Miller
Roland,Oklahoma
Summary
Proven leader and Fleet Management Expert with a track record of enhancing operational efficiency at Usa Truck Inc. Elevated driver performance and customer satisfaction through effective training and relationship-building. Skilled in logistics coordination and safety procedures, adept at reducing accidents by implementing rigorous safety protocols. Demonstrates strong decision-making and empathy, significantly improving team productivity and morale. 18 years of of successful transportation management, preforms well under high stress
Overview
18
18
years of professional experience
Work History
Driver Manager
Usa Truck Inc
Van Buren, AR
08.2006 - Current
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Enhanced driver performance by implementing effective training programs and coaching sessions.
- Counseled drivers on violations of company policy or service standards to improve performance.
- Evaluated driver performance regularly using a combination of objective metrics and direct observation, providing constructive feedback to support professional growth.
- Coordinated with drivers to organize timely pickup and delivery.
- Analyzed key performance indicators regularly to identify areas for improvement within the transportation department.
- Addressed driver communications and provided required data to drivers.
- Created contingency plans for unforeseen delays or changes in route conditions, minimizing disruptions to scheduled deliveries.
- Addressed equipment breakdowns promptly by coordinating with repair shops and maintaining a database of trusted vendors.
- Monitored compliance with DOT regulations and maintained necessary documentation for audits and inspections.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Education
NA - General Studies
University of Arkansas-Fort Smith
Fort Smith, ARSkills
- Customer Service
- Strong leadership qualities
- Empathy and patience
- Vehicle maintenance knowledge
- Fleet Management Expertise
- Safety Procedures
- Logistics Coordination Experience
- Conflict resolution techniques
- Route Management
- Strong leadership abilities
- Decision-Making
- Daily Operations Management
- Fleet Management
- Payroll
Timeline
Driver Manager
Usa Truck Inc
08.2006 - Current
NA - General Studies
University of Arkansas-Fort Smith