Veronica Shoffner
Red Banks,MS
Summary
To obtain a position that is both challenging and diverse in a progressive organization that will allow me to utilize my skills and experience.
Overview
17
17
years of professional experience
Work History
Driver Manager
Heniff Transportation
Collierville, TN
12.2023 - Current
- Conducted annual reviews of each driver's performance, attendance record and qualifications.
- Maintained records of vehicle inspections, maintenance schedules and fuel consumption rates.
- Communicated regularly with dispatch personnel about shipments status updates.
- Investigated any accidents or incidents involving drivers or vehicles.
- Managed the daily operations of a fleet of drivers and vehicles.
- Created reports on driver performance, accident statistics, fuel usage.
- Tracked driver behavior, timekeeping and attendance.
- Coordinated load planning for drivers to minimize dispatch delays.
- Tracked drivers and tractors to maximize utilization.
- Developed and maintained communications systems for safety-critical information.
Brokerage Account Executive
Mid-America Freight Group
Collierville
07.2021 - 09.2023
- Seek and identify sales leads
- Build client relationships, identify business opportunities, negotiate and close business deals
- Supports existing client accounts
- Set up carriers using the Safer system
- Maintained all inbound and outbound shipments through TMS
- Monitor and trace loads to make sure they make their pick up and deliveries on time
- To be customers first line of communication.
- Developed and maintained relationships with key clients to ensure customer satisfaction.
Logistics Coordinator
Retrans
Memphis
04.2018 - 07.2021
- Negotiated approximately 40 Truckload rates with carriers to get the best possible rate, with 20% gain
- Cold called to find available trucks using DAT and ITS system
- Built, Maintained, and evaluated carrier relationships
- Proactively managed the daily coordination of freight between the warehouse and carriers on several accounts
- Routed roughly 1,200 LTL shipments monthly in a TMS system, using the least cost carrier
- Set up carriers using the SAFER system
- Maintained all inbound and outbound shipments in TMS system.
Customer Service of Intermodal
Swift Transportation Co
Memphis
11.2015 - 04.2018
- To be the customer's first line of communication
- Responsible for managing service issues by researching and coding all applicable service failures in the system
- Receive customers load information by telephone, fax or electronic tendering
- Monitor and trace loads to make sure they make pick up and on time deliveries
- Responsible for managing EDI and create monthly reports regarding service levels for customers as well as participate on any service oriented conference calls.
Dispatcher
Knight Transportation
Memphis
05.2012 - 01.2015
- Coordinated line haul drivers, dispatched driver and planned loads
- Using AS400 for tracking loads and drivers
- Customer service and answering messages after hours and helping with any issues they may have.
Office Manager
R.P Auto, LLC
New Albany, MS
02.2008 - 07.2012
- Office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.
Education
Skills
- AS400
- Clerical
- Customer service
- Microsoft Office (Power, Excel, Outlook)
- EDI
- Fax
- Filing
- Logistics
- Pick
- Coding
- Purchasing
- Reporting
- Telephone
- Dispatch
- Trucking
- International
- Freight Experience
- Cold Calling
- Office Management
- Account Management
- Driver Scheduling
- Customer Service
- Data Entry
- Friendly, Positive Attitude
- Active Listening
- Relationship Building
- Customer Relations
Timeline
Driver Manager
Heniff Transportation
12.2023 - Current
Brokerage Account Executive
Mid-America Freight Group
07.2021 - 09.2023
Logistics Coordinator
Retrans
04.2018 - 07.2021
Customer Service of Intermodal
Swift Transportation Co
11.2015 - 04.2018
Dispatcher
Knight Transportation
05.2012 - 01.2015
Office Manager
R.P Auto, LLC
02.2008 - 07.2012
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