Steven Mercer
Lake City,Florida
Summary
Experienced Driver Manager with a strong background in route planning, fleet management, and dispatch coordination. Skilled in regulatory compliance, driver scheduling, and shipment tracking to improve daily transportation operations.
Overview
24
24
years of professional experience
Work History
Driver Manager
CDT
Lake City, FL
04.2026 - Current
- Managed the daily operations of a fleet of drivers and vehicles.
- Monitored driver availability and adjusted dispatch assignments to optimize resource allocation.
- Tracked drivers and tractors to maximize utilization.
- Scheduled routes for drivers based on delivery requirements and availability.
- Supported driver scheduling for CDT transportation operations.
- Resolved daily driver challenges through direct phone support, ensuring uninterrupted operations.
- Shared route updates with drivers and operations staff.
- Communicated regularly with dispatch personnel about shipments status updates.
- Collaborated with vendors to secure timely delivery of supplies, maintaining operational efficiency.
- Adhered to all applicable laws and regulations governing the transportation industry.
- Identified root causes and feedback outcomes by communicating with team and monitoring service delivery.
Driver Manager
Swift Transportation
Lake City, FL
03.2003 - 04.2026
- Managed the daily operations of a fleet of drivers and vehicles.
- Coordinated driver schedules for SWIFT transportation operations.
- Monitored driver availability and updated dispatch assignments.
- Communicated route changes with drivers and operations staff.
- Reviewed delivery statuses and relayed updates to SWIFT teams.
- Tracked driver compliance documents and licensing records.
- Resolved daily driver concerns through direct phone support.
- Coordinated load planning and shipment schedules to align with operational needs.
- Maintained driver files and operational notes.
- Organized routes to optimize delivery efficiency and driver utilization. for drivers based on delivery requirements and availability.
- Supervised driver activities to enhance operational effectiveness and safety. and tractors to maximize utilization.
- Adhered to all applicable laws and regulations governing the transportation industry.
- Coordinated with vendors to ensure timely delivery of supplies or materials.
- Responded promptly to inquiries from customers about shipment delays or problems.
- Assisted in resolving customer complaints related to deliveries or other issues.
- Monitored driver hours and mileage to enhance overall productivity within scheduled shifts.
- Identified root causes and feedback outcomes by communicating with the team and monitoring service delivery.
- Communicated regularly with dispatch personnel about shipments status updates.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Identified and proposed solutions for cost reduction and productivity enhancement.
Education
Military
US ARMY
Fort Knox, KY/Wildflecken Germany01-1993
High School Diploma -
Middleburg High School
Middleburg, FL05-1989
Skills
- Fleet management
- Driver scheduling
- Route planning
- Load planning
- Logistics coordination
- Delivery management
- Shipment tracking
- Dispatch coordination
- Driver coordination
- Vendor coordination
- Compliance monitoring
- Regulatory compliance
- Team building
- Driver training
- Fleet management expertise
- Fleet maintenance
- Logistics software
- Operational analytics
- Route optimization
- Time management proficiency
- Problem solving
- Decision making
- Critical thinking
- Conflict resolution
- Team leadership
- Strong leadership
- Team building
- Effective communication
- Clear communication
- Active listening
- Professionalism
- Industry trends
- Adaptive decision-making
- Regulatory documentation
- Incident reporting
- Delivery scheduling
- Route planning expertise
- Industry trends
- Fleet management software
- Time management proficiency
- Adaptive decision-making
- Regulatory documentation
- Route optimization
- Strong leadership
- Clear communication
- Decision making
- Professionalism
- Critical thinking
- Route optimization
Timeline
Driver Manager
CDT
04.2026 - Current
Driver Manager
Swift Transportation
03.2003 - 04.2026
Military
US ARMY
High School Diploma -
Middleburg High School