Audrey Nix
Cairo,GA
Summary
Proficient in communication, effectively resolving complex situations in both medical and transportation sectors. Experienced in utilizing various computer programs to enhance operational efficiency. Committed to continuous learning and contributing to organizational success.
Overview
14
14
years of professional experience
Work History
Driver Manager
RBI Trucking
Cairo, GA
11.2021 - Current
- Coordinated driver schedules and routes for efficient transportation operations.
- Oversaw driver performance and provided feedback for continuous improvement.
- Resolved driver issues promptly to maintain operational efficiency.
- Communicated regularly with dispatch to optimize delivery timelines.
- Collaborated with management to develop logistics strategies and improve workflows.
- Tracked driver behavior, timekeeping and attendance.
- Managed the daily operations of a fleet of drivers and vehicles.
- Tracked drivers and tractors to maximize utilization.
- Adhered to all applicable laws and regulations governing the transportation industry.
- Assisted in resolving customer complaints related to deliveries or other issues.
- Trained new hires on company policies, procedures and safety protocols.
- Kept track of driver hours and miles to achieve maximum productivity in given hours.
Patient Account Representative
John D Archbold Memorial Hospital
Thomasville, GA
02.2011 - 11.2021
- Trained new team members on hospital protocols and safety procedures.
- Managed patient account inquiries and resolved billing issues efficiently.
- Processed insurance claims and verified patient eligibility accurately.
- Coordinated with medical staff to ensure timely processing of patient accounts.
- Assisted in training new staff on billing procedures and software usage effectively.
- Utilized electronic health record systems for accurate data entry and retrieval.
- Analyzed claims denials from third party payers and identified potential solutions for reimbursement.
- Verified accuracy of medical coding for services rendered by healthcare providers.
- Updated existing patient files with relevant information such as changes in address or contact information.
- Collaborated with relevant parties to resolve billing issues, insurance claims, and patient payments.
Skills
- Driver scheduling
- Performance monitoring
- Logistics optimization
- Conflict resolution
- Training development
- Customer relationship management
- Fleet management
- Route planning
- Effective communication
- Time management
- Problem solving
- Strong leadership qualities
- Regulatory compliance
- Route management
- Active listening
- Reconciliation
- Technology-savvy
- Customer service
Timeline
Driver Manager
RBI Trucking
11.2021 - Current
Patient Account Representative
John D Archbold Memorial Hospital
02.2011 - 11.2021
Similar Profiles
Arthur HillArthur Hill
Construction Field Technician at RBI Construction and EngineeringConstruction Field Technician at RBI Construction and Engineering
Julia MierzejewskiJulia Mierzejewski
Coach at Jays Care Foundation RBI Summer EditionCoach at Jays Care Foundation RBI Summer Edition
Elijah BurnsElijah Burns
Flooring Installer at RBIFlooring Installer at RBI
Nathan JohnsonNathan Johnson
Electrical Apprentice at Drake RobertsonElectrical Apprentice at Drake Robertson
Angela WillisAngela Willis
Accounts Receivable Specialist at Ensemble Health PartnersAccounts Receivable Specialist at Ensemble Health Partners