GERMAN CURCI
Port Saint Lucie ,FL
Summary
Results-driven operations and logistics professional with 5+ years of experience in delivery management, customer service, and technical troubleshooting. Proven success in leading teams, optimizing workflows, and ensuring on-time delivery performance. Skilled in CRM systems, Microsoft Office, and problem-solving. Bilingual in English and Spanish.
Overview
11
11
years of professional experience
Work History
Manager/Driver
Aura Logistics
Deerfield Beach
03.2021 - Current
- Manage and support delivery drivers to ensure a smooth customer experience and on-time performance.
- Deliver 200–350 packages daily with a consistent 99% on-time rate.
- Troubleshoot driver devices, warehouse computers, and printers, reducing downtime.
- Provide hands-on support to drivers behind schedule, improving route completion rates.
- Consistently praised for outstanding customer service and problem-solving skills.
Office Manager
Best Buy Window Treatments
Coral Springs, FL
09.2019 - 06.2020
- Managed office operations using CRM software to schedule and track client consultations.
- Made 50–100 outbound calls daily to book appointments and follow up with customers.
- Handled inbound calls, emails, and scheduling for sales consultants.
- Oversaw warehouse organization and coordinated product intake from deliveries.
BDC Service Agent
Lou Bachrodt Chevrolet/Mazda
Coconut Creek, FL
03.2019 - 09.2019
- Handled 100+ inbound and outbound calls daily to schedule service appointments.
- Used multiple systems simultaneously, including CRM platforms and Microsoft Office tools.
- Ensured appointment confirmations via phone, text, and email, maintaining high scheduling accuracy.
Cars Salesman
Coconut Creek Automall
Coconut Creek, FL
05.2018 - 01.2019
- Delivered personalized product presentations, enhancing the customer buying experience.
- Used CRM tools to manage leads, schedule appointments, and track follow-ups.
- Negotiated pricing and financing to maximize dealership revenue while ensuring customer satisfaction.
- Managed all sales paperwork and compliance.
Produce Worker
Doris Italian Market
Coral Springs, FL
02.2015 - 05.2018
- Providing great face to face customer service and achieving any customer needs.
- Keeping a nice clean and maintained work area daily to ensure freshness and cleanliness of the produce department.
- Having knowledge of all the products that we are selling to help out customers with any questions regarding the products.
- Lifting heavy objects up to 75lbs.
- Stocking/merchandising.
- Answering phone calls.
- Using pallets to unload produce deliveries from trucks.
Education
No Degree - Business Administration
Broward College
Skills
Logistics Coordination
Operations Support
Microsoft Office & Excel
CRM Software
Customer Service
Technical Troubleshooting
Route Optimization
Team Support & Leadership
Scheduling & Dispatching
Data Entry
Communication Skills
Bilingual: English & Spanish
Timeline
Manager/Driver
Aura Logistics
03.2021 - Current
Office Manager
Best Buy Window Treatments
09.2019 - 06.2020
BDC Service Agent
Lou Bachrodt Chevrolet/Mazda
03.2019 - 09.2019
Cars Salesman
Coconut Creek Automall
05.2018 - 01.2019
Produce Worker
Doris Italian Market
02.2015 - 05.2018
No Degree - Business Administration
Broward College