Aquil Ratliff
Windsor Mill,MD
Summary
Dedicated professional with extensive experience in environmental services at the University of Maryland Medical System. Proven expertise in cleaning protocols and safety compliance, ensuring a pristine and safe environment. Strong problem-solving abilities and exceptional customer service skills contribute to a positive atmosphere and enhanced operational efficiency.
Overview
9
9
years of professional experience
Work History
EVS Housekeeper
University Of Maryland Medical System
Baltimore, Maryland
01.2025 - Current
- Maintained cleanliness of patient rooms and common areas throughout the medical facility.
- Disinfected high-touch surfaces to ensure a safe environment for patients and staff.
- Operated cleaning equipment and tools to uphold sanitation standards effectively.
- Managed waste disposal procedures to comply with health regulations consistently.
- Contributed to infection control efforts by following established cleaning guidelines diligently.
- Maintained a safe working environment by adhering to all safety policies and procedures.
Cashier
Wendys Fast Food
Charlotte, North Carolina
04.2023 - 03.2024
- Processed customer transactions accurately and efficiently at high-volume retail environment.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Resolved customer complaints promptly to maintain a positive shopping atmosphere.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
Sales Associate
Angie's List
Baltimore, Maryland
04.2021 - 02.2023
- Assisted customers with product inquiries and service options.
- Educated customers about membership benefits and promotional offers.
- Maintained accurate records of customer interactions and transactions.
- Resolved customer complaints by providing effective solutions promptly.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
Package Handler
FedEx:Ground
Baltimore, Maryland
07.2018 - 04.2021
- Loaded and unloaded packages from trucks and conveyor belts efficiently.
- Scanned packages using handheld devices for accurate tracking.
- Assisted in loading delivery trucks with prepared packages.
- Labeled parcels accurately according to company guidelines.
- Picked products using RF scanner to fill orders.
Environmental Services Housekeeper
Sheraton Hotel & Resorts
Charlotte, North Carolina
05.2016 - 01.2018
- Maintained cleanliness in assigned areas, following established safety protocols.
- Utilized cleaning equipment to sanitize surfaces and ensure a healthy environment.
- Disposed of waste materials according to environmental guidelines and regulations.
- Collaborated with team members to complete daily cleaning tasks efficiently.
Education
Diploma - HVAC
North America Trade School
Baltimore, MD11-2026
High School Diploma -
Bessemer City High School
Bessemer City, NC06-2018
Skills
- HVAC systems
- Customer service
- Safety compliance
- Problem solving
- Cleaning protocols
- Chemical handling
- Safety procedures
- Team collaboration
- Time management
- Hazardous chemical handling
- Sterilization techniques
- Hazardous chemical training
- OSHA safety compliance
- Strong coordination
- Active listening
- Interpersonal skills
Timeline
EVS Housekeeper
University Of Maryland Medical System
01.2025 - Current
Cashier
Wendys Fast Food
04.2023 - 03.2024
Sales Associate
Angie's List
04.2021 - 02.2023
Package Handler
FedEx:Ground
07.2018 - 04.2021
Environmental Services Housekeeper
Sheraton Hotel & Resorts
05.2016 - 01.2018
Diploma - HVAC
North America Trade School
High School Diploma -
Bessemer City High School