Tyone Smith
Lanham,MD
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
EVS Housekeeper
Medstar Washington Hospital Center
Washington, DC
05.2022 - Current
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
- Maintained floors with regular sweeping, mopping and vacuuming.
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
Receptionist Administrator
Mogul Elite
Washington , DC
02.2022 - Current
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Signed for packages, recorded deliveries and distributed to personnel.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Served as company concierge to employees requiring assistance help with travel arrangements.
Delivery Driver
DHL
Washington, DC
06.2020 - 05.2022
- Loading, transporting, and delivering items to clients or businesses in a safe, timely manner
- Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied
- Assisting with loading and unloading items from vehicles
- Providing excellent customer service, answering questions, and handling complaints from clients
- Adhering to assigned routes and following time schedules
- Abiding by all transportation laws and maintaining a safe driving record
- Preparing reports and other documents relating to deliveries
- Operating equipment and machines, such as cars, trucks, forklifts, etc.
Delivery Driver
FedEx
Landover, MD
09.2017 - 05.2019
- Loading, transporting, and delivering items to clients or businesses in a safe, timely manner
- Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied
- Assisting with loading and unloading items from vehicles
- Providing excellent customer service, answering questions, and handling complaints from clients
- Adhering to assigned routes and following time schedules
- Abiding by all transportation laws and maintaining a safe driving record
- Preparing reports and other documents relating to deliveries
- Operating equipment and machines, such as cars, trucks, forklifts, etc.
Education
High School Diploma -
Parkdale High School
Riverdale, MD05.2015
Skills
- Customer Service
- Microsoft Office
- Sales Experience
- Retail
- Phone Etiquette
- Multi-line Phone Systems
- Delivery Driver Experience
- Help Desk
- Typing
- Packaging
- Driving
- Load & Unload
- Facilities Maintenance
- Warehouse experience
- Maintenance
- Medical receptionist
- Commercial Equipment Operations
- Multitasking and Prioritizing
- Heavy Lifting
- Floor Cleaning, Polishing and Waxing
- Chemical Handling
- Supply Management
Timeline
EVS Housekeeper
Medstar Washington Hospital Center
05.2022 - Current
Receptionist Administrator
Mogul Elite
02.2022 - Current
Delivery Driver
DHL
06.2020 - 05.2022
Delivery Driver
FedEx
09.2017 - 05.2019
High School Diploma -
Parkdale High School
Similar Profiles
ANNETTE ANDERSONANNETTE ANDERSON
Nursing Director (Gastroenterology and Interventional Radiology) at Medstar Washington Hospital CenterNursing Director (Gastroenterology and Interventional Radiology) at Medstar Washington Hospital Center
ELIZABETH NIXONELIZABETH NIXON
Risk Management Consultant at Medstar Washington Hospital CenterRisk Management Consultant at Medstar Washington Hospital Center
Paul AllenPaul Allen
RN Nurse Navigator at Medstar Washington Hospital CenterRN Nurse Navigator at Medstar Washington Hospital Center
Emily BynoeEmily Bynoe
NEONATAL ICU RN at Medstar Washington Hospital CenterNEONATAL ICU RN at Medstar Washington Hospital Center
Miguel Medina-BravoMiguel Medina-Bravo
Deputy US Marshal at DOJDeputy US Marshal at DOJ