Briana Davis
Dallas,TX
Overview
2
2
years of professional experience
1
1
Certification
Work History
EVS Housekeeper
Texas Health Presbyterian Hospital
Dallas,tx
04.2025 - 05.2025
- Maintained cleanliness and sanitation standards in patient care areas following established protocols.
- Operated cleaning equipment, ensuring effective removal of waste and contaminants.
- Assisted with infection control measures through thorough disinfection practices.
- Collaborated with team members to optimize workflow efficiency during peak hours.
- Conducted routine inspections to identify areas requiring additional attention or supplies.
- Responded promptly to cleaning requests from staff, enhancing overall service quality.
Evs Associate
Texoma Medical center
Denison
09.2023 - 07.2024
- I currently work with a cart going to each discharge disinfecting and striping each room making it clean and presentable and safe for each patient while as cleaning any spill or changing trash on the way
- Responded to emergency sanitation needs in prompt and professional manner, alerting hazmat professionals in alignment with OSHA requirements.
- Prepared cleaning solutions and equipment in accordance with health and safety standards.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Customer service rep.
Walmart inc.
Remote
05.2023 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Online shopper
Albertsons Company
Sherman
03.2023 - 05.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Developed expert knowledge of products, enabling accurate guidance for customer purchases.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Collaborated with team members to achieve daily sales goals and optimize store performance.
- Assisted customers in selecting appropriate products based on their needs, leading to increased satisfaction and repeat business.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Education
Mental Health Tech - Mental Health Technician
Grayson College
Denison, TX12.2024
Phlebotomy Technician
Grayson College
Denison, TX05.2023
Skills
- Hospitality Medical terminology
- Fast learner Retail sales - 4 year
- Computer skills Multitasking - 6 years
- Cleaning Experience Guest services
- Teamwork - 6 years English
- Hospital Experience Problem solving - 6 years
- Adaptability - 6 years Microsoft Excel
- Leadership Attention to detail
- Typing - 2 yrs Customer service - 6 years
- Communication skills - 6yrs Environmental Services
- Analysis skills Data entry
- Conflict skills
- Waste disposal
- Sanitation protocols
- Patient confidentiality
- Floor care techniques
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Problem-solving abilities
- Active Listening
- Critical Thinking
Certification
- PT - Phlebotomy Technician
Timeline
EVS Housekeeper
Texas Health Presbyterian Hospital
04.2025 - 05.2025
Evs Associate
Texoma Medical center
09.2023 - 07.2024
Customer service rep.
Walmart inc.
05.2023 - 09.2023
Online shopper
Albertsons Company
03.2023 - 05.2023
Mental Health Tech - Mental Health Technician
Grayson College
Phlebotomy Technician
Grayson College