AQUILA JOHNSON
Philadelphia,PA
Summary
Organized Patient Service Representative with more than 13 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Representative
Einstein Hospital
Philadelphia, PA
03.2020 - Current
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided care for patients based on physical, psychological, educational and safety criteria.
- Documented observations and baseline measurements in medical records.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Informed patients of excessive wait times and offered to reschedule appointments.
- Monitored patient flow throughout day to maintain appointment times and schedules.
- Verified any changes or data updates to patient records and checked insurance information at each appointment.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Check-in Clerk
Girard Medical Center
Philadelphia, PA
06.2018 - 02.2020
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired medical staff.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Promoted office efficiency, coordinated charts, completed insurance forms and assisted patients with diverse needs.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Pulled charts and prepared for nurse and doctor assessment.
Recovery Specialist/Clinical Care Coordinator
Resources For Human Development/New Start 1
Philadelphia, PA
02.2008 - 01.2018
- Admitted new patients and residents into facility.
- Verified insurance and completed admissions paperwork in PA PROMISe Portal and NaviNet.
- Documented psychiatric services and responses to treatment in patient case files.
- Offered and documented treatment consent forms in patient health records.
- Observed and monitored client behavior and responses to treatment.
- Strategized with clinical team to prevent inmate diversion, abuse and recidivism.
- Evaluated and documented data in Avatar and medhost.
- Documented client progress in confidential files.
- Managed patient prescriptions in SQA and external pharmacies.
- Kept abreast of new and developing information in the mental health field by regularly attending professional conferences and workshops.
Education
Associate of Applied Science - Behavioral Health In Human Service, Social Work
Community College Of Philadelphia
Philadelphia, PAMedical Office Management - Medical Office Management
Thompson Institute
Philadelphia, PA2005
Skills
- Case documentation
- Psych and mental health care proficiency
- Culturally sensitive
- Strong medical ethic
- Computerized charting specialist
- Methadone clinic expertise
- DBT qualified
- Intake interviewing
- Treatment and discharge planning
- Crisis intervention
- Office Management
- Patient services
- Policies and procedures
- Patient data privacy
- Patient engagement and service
- Chart pulling
Certification
CPR/First Aid certified through American Red Cross
Timeline
Patient Representative
Einstein Hospital
03.2020 - Current
Check-in Clerk
Girard Medical Center
06.2018 - 02.2020
Recovery Specialist/Clinical Care Coordinator
Resources For Human Development/New Start 1
02.2008 - 01.2018
Associate of Applied Science - Behavioral Health In Human Service, Social Work
Community College Of Philadelphia
Medical Office Management - Medical Office Management
Thompson Institute
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