Evys Flores
Houston,TX
Summary
Dedicated professional with experience in healthcare access, data accuracy, and client services. Skilled at interviewing clients, verifying eligibility information, and guiding individuals through complex processes with clarity and empathy. Strong background in healthcare systems and documentation, with a commitment to accuracy, compliance, and supporting vulnerable populations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Harris Health System
Houston, TX
09.2025 - Current
- Register and check in patients, verifying demographics and insurance information.
- Assist clients with eligibility, benefits, and billing inquiries.
- Support compliance with healthcare documentation standards while delivering quality customer service.
Data Quality Analyst
Houston Health Department
Houston, TX
06.2023 - 06.2025
- Served as the primary analyst for HL7 data exchange between Epic EHR and ImmTrac2, ensuring immunization records were accurately transmitted and received.
- Investigated and corrected immunization data errors, including registrar and vaccinator entry mistakes.
- Developed SOPs and training materials to guide staff on documentation practices and HL7 error prevention.
- Conducted training sessions for clinic staff on resolving HL7 errors within Epic.
- Monitored error trends and implemented quality improvement strategies to reduce recurring issues.
- Collaborated with IT and immunization teams to improve data integrity and compliance.
- Assisted with vaccine transportation, warming/cooling centers, and other special projects.
Customer Service Representative III
Houston Health Department
Houston, TX
07.2020 - 06.2023
- Supported management with training new hires and special projects.
- Built meaningful client relationships through culturally sensitive communication.
- Responded to client inquiries and captured data while maintaining a 97–98% answer rate.
- Scheduled vaccination appointments in Epic and updated ArcGIS maps for testing/vaccine locations.
Education
Some College (No Degree) - Computer Science
Lone Star College
Houston, TXSkills
- Fluent bilingual communication (English and Spanish)
- Data analysis
- Project management
- Quality assurance
- Case documentation
- Compliance monitoring
- EPIC EHR
- ImmTrac2
- Fluent bilingual communication (English and Spanish)
- Customer service
Certification
- Six Sigma Green Belt – MSI
- Epic Ambulatory Program - OCHIN Ella
- The Complete SQL Bootcamp – Udemy
Timeline
Patient Access Representative
Harris Health System
09.2025 - Current
Data Quality Analyst
Houston Health Department
06.2023 - 06.2025
Customer Service Representative III
Houston Health Department
07.2020 - 06.2023
Some College (No Degree) - Computer Science
Lone Star College
Similar Profiles
Maria NavarroMaria Navarro
Licensed Vocational Nurse at Harris Health System - Strawberry Health CenterLicensed Vocational Nurse at Harris Health System - Strawberry Health Center
Daniel BarzmanDaniel Barzman
Chief Compliance Officer at COMMUNITY HEALTH CHOICE/HARRIS HEALTH SYSTEMChief Compliance Officer at COMMUNITY HEALTH CHOICE/HARRIS HEALTH SYSTEM
Tawanna PettyTawanna Petty
HIV Counselor at Harris Health System, Thomas Street Health CenterHIV Counselor at Harris Health System, Thomas Street Health Center
NICHELLE EASLEY WALLERNICHELLE EASLEY WALLER
Nurse Leader – Ambulatory Care Services / Population Health at Harris Health SystemNurse Leader – Ambulatory Care Services / Population Health at Harris Health System
Teia AllenTeia Allen
Senior Client Relations Specialist at Veterans Affairs Medical Center (Prosthetics)Senior Client Relations Specialist at Veterans Affairs Medical Center (Prosthetics)