Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

JORDAN MANDADO

Miami,USA

Summary

Detail oriented and adaptable professional with hands on experience in both skilled trades and healthcare administration. As a plumbing apprentice, I developed a solid foundation in plumbing systems, maintenance, and safety protocols while assisting licensed plumbers on residential and commercial projects. At the University of Miami, I served as a Patient Access Representative, gaining valuable experience in front-line healthcare operations, including patient registration, insurance verification, and customer service. Known for strong communication skills, a team-oriented mindset, and the ability to thrive in fast-paced, high-pressure environments. Eager to bring a versatile skill set to a dynamic team where both technical and interpersonal strengths can contribute to organizational success.

Overview

4
4
years of professional experience

Work History

Patient Access Representative

University Of Miami
Miami, USA
08.2024 - Current
  • Obtain, confirm, and enter demographic, financial, and clinical information for financial clearance of scheduled patient accounts.
  • Contact patients’ families or physicians’ offices to collect missing insurance details.
  • Verify insurance and confirm patient coverage eligibility, notifying patients and referring physicians if eligibility fails.
  • Collaborate with scheduling departments to identify add-on patients.
  • Secure necessary authorizations, pre-certifications, and referrals for services.
  • Notify patients of requirements prior to service dates and collect payments accordingly.
  • Maintain accurate records, files, and documentation in the system of record.
  • Recommend and implement strategies for enhancing performance and productivity to management.
  • Process and handle confidential information with discretion.
  • Schedules appointments and monitors cancellations, keeping daily schedule accurate and current.
  • Maintain a high level of customer service by offering a smooth and efficient check-out experience for patients.

Plumbing Apprentice (Full Time)

Miami Emergency Plumbing Services
Miami, FL
06.2024 - 08.2024
  • Organized tools and supplies needed for each job site.
  • Maintained cleanliness at work sites throughout the day.
  • Provided excellent customer service by addressing questions or concerns promptly.
  • Replaced faulty valves, faucets, washers, gaskets and seals.
  • Operated tools and equipment such as hand saws, pipe cutters, and drills on daily basis.
  • Tested water pressure levels throughout pipelines using gauges.
  • Installed gas piping for stoves, furnaces, water heaters and other appliances.

Plumbing Apprentice (Part Time)

Miami Emergency Plumbing
Miami, FL
01.2021 - 06.2024
  • Organized tools and supplies needed for each job site.
  • Maintained cleanliness at work sites throughout the day.
  • Provided excellent customer service by addressing questions or concerns promptly.
  • Replaced faulty valves, faucets, washers, gaskets and seals.
  • Operated tools and equipment such as hand saws, pipe cutters, and drills on daily basis.
  • Tested water pressure levels throughout pipelines using gauges.
  • Installed gas piping for stoves, furnaces, water heaters and other appliances.

Education

High School -

Miami Senior Highschool
Miami, FL, USA
06.2024

Skills

  • Problem solving
  • Customer service
  • Bilingual, fluent in English and Spanish
  • Tool operation
  • Worksite organization
  • Time management
  • Attention to detail
  • Equipment safety
  • Job site safety

Languages

English, Spanish

Timeline

Patient Access Representative

University Of Miami
08.2024 - Current

Plumbing Apprentice (Full Time)

Miami Emergency Plumbing Services
06.2024 - 08.2024

Plumbing Apprentice (Part Time)

Miami Emergency Plumbing
01.2021 - 06.2024

High School -

Miami Senior Highschool

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