Anne Lewis
Summary
Results-driven professional experienced in delivering impactful solutions and supporting cross-functional teams. Excelled in fast-paced environments, fostering strong client relationships and enhancing customer satisfaction through exceptional service. Committed to continuous learning and adaptability, focused on contributing to organizational growth and team success.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Patient Access Representative
Texas oncology formerly USMD
Arlington, TX
11.2021 - Current
- Coordinated patient flow to enhance overall patient experience.
- Managed appointments, responded to phone inquiries, and processed walk-in patients and visitors to streamline operations.
- Assist patients with intake processes.
- Collected co-payments, coinsurance, and deductibles to ensure accurate billing.
- Provided initial patient interaction to create a welcoming environment.
- Work with new patient referrals.
Medical Claims Follow Up Specialist
PMS
Fort Worth, TX
08.2019 - 11.2021
- Utilized Epic software, Availity, and insurance websites to manage claims and streamline follow-up processes.
- Analyzed and followed up on billed medical claims to identify resolution strategies and expedite claim processing.
- Engaged with insurance companies and patients to address and resolve outstanding claim issues.
Senior Customer Services Support
Multiplan
Arlington, TX
08.2018 - 08.2019
- Verified patient benefits, COB, and EOB; confirmed provider network status with insurance and audited waivers.
- Researched and resolved provider demographic inquiries to enhance customer retention and satisfaction.
- Ensure delivery of accurate information updates for input into our applications.
- Called insurance to follow up on inquiries and facilitate negotiation process.
Billing Specialist
Esha Inc
Fort Worth, TX
08.2017 - 08.2018
- Working the aging report, call individuals' insurance companies whose the balance are past due and follow with any research, refiling, etc. that needs to be done to obtain maximum payment.
- Communicated with insurance companies by phone to identify reasons for payment delays.
- Confers with insurance companies in the telephone to attempt to determine the reason for lack of payment.
- Executed appeals, reconsiderations, claim entry, timely filing, COB, and audit waivers to ensure claim payment.
Sandwich Artist
Jimmy John's Sandwiches
Fort Worth, TX
01.2017 - 04.2017
- Executed daily store operations, fulfilling customer requests and maintaining store cleanliness to enhance customer experience.
- Leveraged leadership skills to boost team morale, contributing to increased production and heightened customer satisfaction.
- Operated cash register and accurately counted cash during store closings to ensure financial accountability.
- Cleaned up the store and prepared it to receive customers on a daily basis.
Order Fulfilment Specialist
Dickie's Warehouse
Fort Worth, TX
05.2016 - 11.2016
- Completed record number of orders, regularly surpassing previous performance metrics.
- Handled multiple requests promptly, consistently exceeding monthly targets.
- Processed orders upon receipt, packaging and shipping them per customer requests to ensure timely delivery.
- Develop great communication and leadership skills, leading other team members by example and sharing procedural hints to improve performance and obtain higher levels of production.
Education
Certificate in Construction Drafting - Using Computers
Commerce & Banking Institute of PR
Ponce, Pr 02.2005 - 01.2006
Jardines De Ponce High School
Ponce, PRSkills
- Patient Registration
- Insurance Verification
- Medical Billing
- Claims Processing
- Healthcare Compliance
- HIPAA
- Documentation review
- Epic
- NextGen
- Athena
- Urochart
- Analysis skills
- Accounts Receivable
- Customer service
- Patient Communication
- AutoCAD
- problem solving
- attention to detail
- time management
- adaptability 15customer satisfaction
- Multitasking and organization
- Strong teamwork
- Computer proficiency
- 10-key
- Credit card payment processing
- Appointment scheduling
- Microsoft outlook
- Creative problem solving
- Cultural awareness
- Schedule mastery
- Problem-solving
- Scheduling
- Clerical support
Languages
Spanish, Expert
Timeline
Patient Access Representative
Texas oncology formerly USMD
11.2021 - Current
Medical Claims Follow Up Specialist
PMS
08.2019 - 11.2021
Senior Customer Services Support
Multiplan
08.2018 - 08.2019
Billing Specialist
Esha Inc
08.2017 - 08.2018
Sandwich Artist
Jimmy John's Sandwiches
01.2017 - 04.2017
Order Fulfilment Specialist
Dickie's Warehouse
05.2016 - 11.2016
Certificate in Construction Drafting - Using Computers
Commerce & Banking Institute of PR
02.2005 - 01.2006
Jardines De Ponce High School