Danielle Silkwood
Hale,MO
Summary
Flexible hard worker ready to learn and contribute to team success.
Overview
8
8
years of professional experience
2020
2020
years of post-secondary education
Work History
Patient Access Representative
Wright Memorial Hospital
Trenton, Missouri
05.2022 - 06.2025
- Facilitated patient check-in and registration processes efficiently.
- Verified insurance information and collected necessary patient data accurately.
- Coordinated appointment scheduling for various medical departments effectively.
- Assisted patients with inquiries regarding services and financial options promptly.
- Managed electronic health records system to ensure data integrity and accessibility.
- Collaborated with healthcare staff to streamline patient flow throughout the hospital.
- Educated patients on required documentation for their visits clearly and concisely.
- Resolved patient concerns and complaints with professionalism and empathy consistently.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Assembled registration paperwork and placed identification bands on patient.
- Communicated financial obligations to patients and collected fees at time of service.
- Explained various admission forms and policies, acquiring signatures for consent.
- Provided assistance to internal departments when needed.
- Managed incoming faxes related to patient registration processes.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Actively participated in team meetings and training sessions.
- Responded to patient inquiries regarding billing or financial matters.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Assisted with preparing daily cash reports for accounting department.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
Cashier
Caseys General Stores Inc
Trenton, Missouri
08.2019 - 12.2021
- Processed customer transactions using point-of-sale systems efficiently.
- Maintained accurate cash drawer and balanced registers daily.
- Assisted customers with product inquiries and recommendations promptly.
- Restocked merchandise shelves and organized displays regularly.
- Collaborated with team members to ensure smooth store operations.
- Provided excellent customer service to enhance shopping experience daily.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Cashier
Villisca Foods
Villisca, IA
08.2017 - 03.2018
- Processed customer transactions efficiently at local grocery store.
- Maintained accurate cash register and handled cash responsibly.
- Assisted customers with product inquiries and store navigation.
- Swept and mopped floors
- Faced and stocked shelves
- Ensured cleanliness and organization of checkout area at all times.
- Provided exceptional customer service to enhance shopping experience.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
Education
Southwest Valley High School
Corning, IASkills
- Patient registration
- Insurance verification
- Electronic health records
- HIPAA compliance
- Customer relationship management
- Complaint resolution
- Problem solving
- Effective communication
- Attention to detail
- Team collaboration
- Time management
- Customer service
- Privacy regulations knowledge
- Policy understanding
- Multi-channel communication
- Information collection
- Patient check-in
- Patient feedback management
- Payment processing
- Fee collection
- Multitasking and organization
- Verbal and written communication
- Appointment reminders
- Regulatory compliance
- Registration and admissions
- Phone and email etiquette
- Paging systems
- Pre-admission requests
- Relationship building
- Problem-solving
- System updating
- Patient identity verification
- Customer follow-up
- Work quality evaluation
- Flexible schedule
- Strong empathy
- Friendly and outgoing
- Health insurance knowledge
- Money handling
- Admitting coordination
- Multitasking capacity
Timeline
Patient Access Representative
Wright Memorial Hospital
05.2022 - 06.2025
Cashier
Caseys General Stores Inc
08.2019 - 12.2021
Cashier
Villisca Foods
08.2017 - 03.2018
Southwest Valley High School