Marisha Myers
Lauderdale Lakes
Summary
Dynamic individual with hands-on experience in Customer Service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
Tenet Healthcare Corporation
Boca Raton, FL
02.2023 - 05.2026
- Facilitated patient check-in processes to enhance overall patient experience and satisfaction.
- Coordinated insurance verification and authorization to ensure accuracy in patient records.
- Managed scheduling of appointments, optimizing clinic operations and reducing wait times.
- Assisted patients with inquiries, providing timely information on services and procedures.
- Developed streamlined workflows for patient data entry, increasing accuracy and consistency in documentation.
- Led initiatives for process improvements, resulting in enhanced patient access systems within the facility.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Serve as the primary point of contact for patients, providers, and stakeholders
- Conduct inbound and outbound calls to support program services
- Perform insurance benefit investigations and verify coverage
Customer Service Representative
Call4Health
Deerfield Beach, FL
11.2015 - 05.2018
- Assisted customers with inquiries regarding health services and product information.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Maintained accurate records of customer interactions using CRM software.
- Developed rapport with clients, fostering long-term relationships through excellent service delivery.
- Developed strong DME product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Provider Customer Service Representative
Evolent Health
Remote
05.2018 - 02.2023
- Processed claims and forwarded information to Medicare, Medicaid, and various commercial insurance companies.
- Handled grievances and appeals.
- ICD-9, ICD-10, CPT, and HCPS knowledge and experience
- EOB Proficient
- Consistent application of medical privacy regulation
- Safeguarded patients health records ensuring compliance with HIPAA
- Created referrals and pre-authorizations
- Handled high volume of inbound calls, over 100 calls per day.
- Scheduled peer to peer appointments for providers.
- Processed clinical document
- Data Entry
- Coordinated communication between healthcare providers and internal departments
- Educated providers on billing procedures, coding guidelines, and reimbursement policies for optimal claim submissions.
Education
Bachelor of Science -
Broward College
Fort Lauderdale, FL12-2027
High School Diploma - undefined
Penn Foster High
06-2014
Skills
- Team Leadership
- Training & Mentorship
- Patient Scheduling
- Surgical Coordination
- Pre-op & Post-op Care
- Insurance Authorizations
- EHR Systems (Athena, Epic)
- Project Management
- Workflow Optimization
- Communication
- Cross-Functional Collaboration
- SQL, Python, Net
- Agile Methodologies
- FHIR Solutions
- Compliance & Safety
- Payment Processing
- Documentation
- Problem Solving
- Time Management
- HIPAA compliance
- Strong organization
- Office administration
- Patient scheduling
- Customer service
- Cash handling
- Problem-solving
- Product restocking
- Money handling
- Flexible schedule
- Insurance verification
- Patient registration
- EMR
- Healthcare systems navigation
- Medical terminology
- Registration and admissions
Languages
French
Full Professional
English
Native or Bilingual
Timeline
Patient Access Representative
Tenet Healthcare Corporation
02.2023 - 05.2026
Provider Customer Service Representative
Evolent Health
05.2018 - 02.2023
Customer Service Representative
Call4Health
11.2015 - 05.2018
High School Diploma - undefined
Penn Foster High
Bachelor of Science -
Broward College