Harsimrran Kaur
Goodyear
Summary
Dedicated Registered Behavior Technician with experience at Action Behavior Centers, skilled in applied behavior analysis and client engagement. Successfully implemented behavior intervention plans, enhancing communication and social skills for children with autism. Proven ability to collaborate with families and professionals, demonstrating adaptability and cultural competence in diverse settings.
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Representative
ABLAZO WEST CAMPUS
Buckeye, AZ
09.2025 - 01.2026
- Greeted and checked in patients, ensuring accurate collection of demographic and insurance information
- Scheduled patient appointments, coordinating with healthcare providers to optimize scheduling efficiency
- Verified insurance coverage and obtained necessary authorizations for medical procedures, reducing claim denials by XX%
- Educated patients on financial responsibilities, explaining billing processes and payment options
- Resolved patient inquiries and concerns regarding appointments, insurance coverage, and billing discrepancies
- Maintained electronic medical records (EMR) system accuracy by updating patient information and documenting interactions
- Collaborated with healthcare team to ensure timely delivery of quality care to patients
- Assisted in the coordination of referrals to specialists or other healthcare facilities as needed
- Implemented process improvements that reduced patient wait times by XX% through efficient registration procedures
- Performed pre-registration activities for upcoming surgeries or procedures, ensuring all necessary documentation is complete
- Developed strong relationships with patients through effective communication and empathetic support during their healthcare journey
- Ensured compliance with HIPAA regulations when handling sensitive patient information
- Participated in training sessions to stay updated on changes in policies, procedures, and insurance guidelines
- Coordinated with medical staff to prioritize urgent cases based on severity of condition or physician's instructions
- Managed high call volumes in a fast-paced environment while maintaining excellent customer service standards
- Conducted financial screenings to determine eligibility for government assistance programs or charity care services
- Managed patient registration process to ensure accurate data entry and compliance with healthcare regulations.
- Facilitated insurance verification and eligibility checks, streamlining patient access to services.
- Coordinated communication between patients and clinical staff, enhancing overall patient experience.
- Developed and implemented workflow improvements that reduced wait times for patient check-in.
- Trained new employees on procedures and systems, fostering team efficiency and collaboration.
- Resolved patient inquiries effectively, ensuring timely responses and satisfaction with services provided.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Collaborated with cross-functional teams to optimize operational processes within the access department.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Registered Behavior Technician (RBT)
Action Behavior Centers - ABA Therapy for Autism
Verrado, AZ
01.2024 - 04.2025
- Implemented behavior intervention plans (BIPs) under the supervision of a Board Certified Behavior Analyst (BCBA)
- Provided direct one-on-one therapy to individuals with autism spectrum disorder (ASD) using Applied Behavior Analysis (ABA) techniques
- Assisted in conducting functional behavior assessments (FBAs) to identify antecedents and consequences influencing problem behaviors
- Collaborated with BCBA to develop individualized treatment goals for clients based on assessment results
- Maintained accurate records of client sessions, including session notes, data sheets, and progress reports
- Participated in team meetings to discuss client progress, review treatment plans, and make necessary adjustments
- Assisted with crisis management situations by implementing de-escalation strategies
- Worked collaboratively with other members of the interdisciplinary team including speech therapists, occupational therapists etc
Registered Behavior Technician (RBT)
BehaviorCare Therapy
Goodyear, AZ
04.2023 - 08.2023
- Implemented behavior intervention plans (BIPs) under the supervision of a Board Certified Behavior Analyst (BCBA), resulting in improved behavior and skill acquisition for clients
- Provided direct one-on-one therapy to individuals with autism spectrum disorder (ASD) using evidence-based Applied Behavior Analysis (ABA) techniques
- Collected data on client progress during therapy sessions, ensuring accurate measurement of behavioral goals and objectives
ABA Therapist
Trumpet Behavioral Health
Peoria, AZ
02.2022 - 06.2022
- Worked with clients (children) with Autism
- Worked with behavioral learning in natural environments with the children
- Supervised the children for long periods of time during sessions
- Worked with other team members
- Traveled for work to clients homes when needed for the sessions
- Took digital data for each session using a tablet
Server
Veggie village
Scottsdale, AZ
01.2021 - 06.2021
- Served food to customers
- Prepared/cooked food
- Worked register
- Customer service
- Cleaned and organized restaurant
- Traveled to stores to get supplies for restaurant
- Worked in team with team members
Quiktrip Clerk
QuikTrip
Tolleson, AZ
12.2019 - 06.2020
- Cleaned and organized store
- Customer service
- Worked on register and kitchen
- Stocking and cleaning supplies
- Cleaning outside store (emptying trash cans)
- Worked with a team
Crew Member
Firehouse Subs
Tolleson, AZ
01.2019 - 05.2019
- Food prep
- Worked the register
- Cashier experience
- Worked with a team
- Kitchen prep
- Cleaning and organizing store/restaurant
- Customer service experience
Server
Assisted Living Home
Peoria, AZ
09.2015 - 11.2015
- Served food to residents
- Took food orders
- Dropped food off to residents rooms
- Cleaned and organized
- Food prep
Education
High school diploma -
La Joya Community High School
Avondale, AZ05-2019
Bachelor of Science - Nursing
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ05-2028
Skills
- Working with people with disabilities
- Front desk
- Typing
- Behavioral Therapy
- Food preparation
- Experience with Children
- Hotel experience
- Food handling
- Communication skills
- EMR systems
- Kitchen Experience
- Toddler Care
- Food Production
- Pet care
- Time management
- Fair Housing regulations
- Animal handling
- Customer support
- Team management
- Applied Behavior Analysis
- Organizational skills
- Door-to-door
- Kennel experience
- Driving
- Supervising experience
- Animal care
- Social media management
- Attention to detail
- Leadership
- Food safety
- Writing skills
- Customer service
- Sales
- Classroom experience
- Analysis skills
- Hospitality
- Childcare
- QuickBooks
- Vital signs
- HIPAA compliance
- Patient registration
- Appointment scheduling
- Registration and admissions
- Multitasking and organization
- Healthcare systems navigation
- Medical terminology
- Problem-solving
- Strong empathy
- Flexible schedule
- Insurance billing
- Conflict resolution
- Payment processing
- Information collection
- Work quality evaluation
- Team leadership
- Referral coordination
- Punjabi and Hindi fluency
Certification
- Driver's License
- February 2022 to Present
- Expires November 14 2065
- RBT Certification
- First Aid Certification
- Food Handler Certification
Languages
Punjabi - Fluent
English
Bilingual
Hindi - Expert
Urdu - Intermediate
Timeline
Patient Access Representative
ABLAZO WEST CAMPUS
09.2025 - 01.2026
Registered Behavior Technician (RBT)
Action Behavior Centers - ABA Therapy for Autism
01.2024 - 04.2025
Registered Behavior Technician (RBT)
BehaviorCare Therapy
04.2023 - 08.2023
ABA Therapist
Trumpet Behavioral Health
02.2022 - 06.2022
Server
Veggie village
01.2021 - 06.2021
Quiktrip Clerk
QuikTrip
12.2019 - 06.2020
Crew Member
Firehouse Subs
01.2019 - 05.2019
Server
Assisted Living Home
09.2015 - 11.2015
High school diploma -
La Joya Community High School
Bachelor of Science - Nursing
Maricopa Community Colleges, Estrella Mountain Community College