Aquile Teague
Los Angeles,CA
Summary
Hospitality professional with 8+ years proven expertise in guest services, event coordination, and operations management. Strong focus on team collaboration to achieve exceptional results, adapting efficiently to changing needs. Skilled in customer relations, conflict resolution, and staff training, with commitment to delivering high-quality experiences. Known for reliability, flexibility, and fostering positive work environment.
Overview
11
11
years of professional experience
Work History
Guest Service & Hospitality Professional
JOEY Restaurants
Los Angeles, CA
01.2022 - 01.2026
- Delivered elevated, brand-driven guest experiences in a high-volume, premium dining environment.
- Resolved guest concerns promptly, fostering strong customer relationships and satisfaction.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Trained new team members in key hospitality procedures, resulting in increased efficiency and improved guest experiences.
- Achieved consistent positive feedback from guests through personalized attention and anticipating their needs.
- Collaborated with leadership on service recovery, table pacing, and peak-hour execution.
- Contributed to a culture of warmth, professionalism, and consistency across all guest touchpoints.
Host & Operations Manager — Private Pop-Up Restaurant
Confidential Ultra-High-Net-Worth Client
Los Angeles, CA
01.2025 - 01.2025
- Facilitated seamless guest experiences by managing reservations and coordinating dining arrangements.
- Developed comprehensive knowledge of menu offerings, enhancing customer engagement and satisfaction.
- Maintained luxury hospitality standards and policy within a traditional, residential environment and mitigate any potential risk to customer’s experience.
- Collaborated with culinary team to ensure timely service and high-quality food presentation.
- Trusted with discretion, confidentiality, and real-time problem solving for high-profile guests.
- Trained new staff on hospitality standards and operational procedures to maintain service excellence.
Assistant Manager
Tillys
San Jose, CA
01.2015 - 01.2019
- Mentored team members to enhance customer service and operational efficiency.
- Implemented visual merchandising strategies to optimize product displays and drive sales.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed process improvements that streamlined workflows and reduced operational costs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Branham High School
San Jose, CA06-2017
Skills
- Brand Management
- Cross-cultural awareness
- Food safety
- Revenue management
- Safe alcohol service
- Multitasking Abilities
- Guest relations management
- Marketing and promotions
- Complaint handling
- Staff training and development
- Upselling strategies
- Front desk operations
- Customer service management
Timeline
Host & Operations Manager — Private Pop-Up Restaurant
Confidential Ultra-High-Net-Worth Client
01.2025 - 01.2025
Guest Service & Hospitality Professional
JOEY Restaurants
01.2022 - 01.2026
Assistant Manager
Tillys
01.2015 - 01.2019
High School Diploma -
Branham High School