Aquria Jay
Denver,CO
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at Safeway. Proven expertise in cleaning and sanitation, ensuring compliance with health standards. Recognized for enhancing customer satisfaction and optimizing workflow, while effectively managing staff and resolving conflicts to foster a collaborative environment.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
Work History
Janitor
Denver Public Schools
Denver, CO
10.2024 - 03.2025
- Assisted customers with deli product selections, ensuring high levels of service and satisfaction.
- Maintained cleanliness and organization of deli display cases, enhancing visual appeal.
- Prepared specialty sandwiches and salads according to customer specifications, demonstrating attention to detail.
- Operated slicer and other equipment safely, adhering to food safety standards consistently.
- Collaborated with team members to streamline workflow during peak hours, improving efficiency.
- Educated customers on products and promotions, enhancing overall shopping experience and engagement.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Manager
Cafe Miriam
Denver, MO
03.2022 - 05.2024
- Oversaw daily operations ensuring seamless customer service and efficient workflow.
- Implemented training programs for new staff enhancing team performance and service quality.
- Developed inventory management procedures optimizing stock levels and reducing waste.
- Analyzed sales data to identify trends, informing menu adjustments and promotional strategies.
- Established health and safety protocols maintaining compliance with local regulations.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Deli Manager
Safeway
Denver, CO
12.2019 - 02.2022
- Supervised daily deli operations, ensuring compliance with safety and sanitation standards.
- Trained team members on product knowledge, preparation techniques, and customer service excellence.
- Managed inventory levels, reducing waste through effective stock rotation and ordering practices.
- Developed promotional displays to enhance product visibility and drive sales in the deli department.
- Implemented scheduling processes to optimize staff coverage during peak hours, improving customer service efficiency.
- Conducted regular quality checks on food products, maintaining high standards for freshness and presentation.
- Led team meetings to review performance goals, fostering a culture of continuous improvement among staff.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Set schedules for Number staff by planning and designating shifts and hours.
Deli Assistant
Safeway
Denver, CO
02.2019 - 12.2019
- Assisted customers with deli product selection and inquiries.
- Maintained cleanliness and organization of deli display cases.
- Operated slicers, scales, and other food preparation equipment safely.
- Prepared and packaged deli items according to quality standards.
- Collaborated with team members to ensure efficient service during peak hours.
- Monitored inventory levels and communicated needs to management effectively.
- Ensured compliance with food safety regulations and hygiene standards consistently.
- Provided training support to new staff on operational procedures and customer service skills.
- Assisted with training new employees on deli procedures, helping maintain a consistent level of service across all staff members.
- Utilized safe food handling techniques when preparing, storing, and displaying products to reduce waste and minimize risk of contamination.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Collaborated with team members to ensure smooth operation of the deli department.
- Provided excellent customer service through active listening and addressing customer needs promptly.
- Assisted in maintaining a clean and organized workspace, ensuring compliance with health regulations.
- Sliced meats and cheeses according to customer preferences, providing personalized service that encouraged repeat business.
Deli Clerk
Safeway
10.2015 - 2017
- Assisted customers with deli product selections, ensuring high levels of service and satisfaction.
- Maintained cleanliness and organization of deli display cases, enhancing visual appeal.
- Prepared specialty sandwiches and salads according to customer specifications, demonstrating attention to detail.
- Operated slicer and other equipment safely, adhering to food safety standards consistently.
- Collaborated with team members to streamline workflow during peak hours, improving efficiency.
- Educated customers on products and promotions, enhancing overall shopping experience and engagement.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
GED -
Emily Griffith Technical College
Denver, COSkills
- Cleaning expertise
- Restroom care
- Customer service-focused
- Mopping techniques
- Chemical handling
- Trash compacting
- Team leadership
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Documentation and reporting
Timeline
Janitor
Denver Public Schools
10.2024 - 03.2025
Manager
Cafe Miriam
03.2022 - 05.2024
Deli Manager
Safeway
12.2019 - 02.2022
Deli Assistant
Safeway
02.2019 - 12.2019
Deli Clerk
Safeway
10.2015 - 2017
GED -
Emily Griffith Technical College