Computer Technician / Consultant
iFixandRepair
01.2022 - 03.2023
Ara Osk
Information Technology
El Cajon,CA
Summary
Adaptable technician and designer with a background in computer repair, remote support, and print-ready design. Strong in troubleshooting, hardware installation, and visual communication. Focused on delivering dependable results, protecting data, and supporting users with care.
Timeline
Graphic Designer / Technical Support
Grossmont College
01.2021 - 12.2022
UPS Seasonal Helper
United Parcel Service, UPS
09.2019 - 02.2020
Sales Associate
Luxottica Retail
05.2017 - 08.2019
Wedding Videographer
Matrix Productions
04.2014 - 01.2017
High School Diploma -
Cuyamaca College
Skills
- System administration
- Network troubleshooting
- Malware removal
- Firewall configuration
- Camera operation
- Video editing
- Hardware repair
- Graphic design
- Customer service
- Data backup
- Network monitoring
- Remote support
- Advanced troubleshooting
- Storage management
- VoIP systems
- Help desk operations
- IT documentation
- Wireless networking
- Customer communication
- Drone videography
Work History
Computer Technician / Consultant
iFixandRepair
San Diego, CA
01.2022 - 03.2023
- Diagnosed laptop and desktop issues for iFixandRepair customers.
- Removed malware, viruses, and unwanted programs from infected systems.
- Installed and configured computer hardware, operating systems, and applications.
- Installed operating systems, drivers, and security updates on customer computers.
- Replaced screens, batteries, keyboards, and charging ports on repair devices.
- Backed up files and restored data before and after repairs.
- Provided recommendations on purchasing decisions related to technology-related investments.
- Applied security measures to protect data from unauthorized access or destruction.
- Used remote diagnostic tools to resolve complex technical issues.
- Developed user training materials for new technologies to facilitate seamless implementation and user adaptation.
Graphic Designer / Technical Support
Grossmont College
El Cajon, CA
01.2021 - 12.2022
- Produced brand-consistent artwork using Adobe Illustrator, Photoshop, and InDesign
- Designed campus flyers, posters, and digital graphics for Grossmont College events
- Developed graphics, logos and layouts for product illustrations, company logos, and websites.
- Revised artwork based on feedback from faculty and campus departments
- Applied college brand guidelines across promotional and instructional materials
- Prepared print-ready files and checked layouts for accuracy before production
UPS Seasonal Helper
United Parcel Service, UPS
Lakeside, CA
09.2019 - 02.2020
- Supported dispatch operations by coordinating delivery routes for employer schedules.
- Loaded parcels onto trucks while following employer safety procedures.
- Loaded, unloaded, prepared, inspected, and operated delivery vehicle.
- Kept work area clean by following health and safety regulations.
- Maintained accurate logs for all deliveries and trips.
Sales Associate
Luxottica Retail
La Mesa, CA
05.2017 - 08.2019
- Assisted customers with eyewear selection at Luxottica Retail stores
- Recommended frames and lenses using product knowledge
- Adjusted and fitted eyewear for customer comfort
- Maintained visual merchandising standards across sales floor
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
- Upsold additional items based on customer interests and needs.
Wedding Videographer
Matrix Productions
El Cajon, CA
04.2014 - 01.2017
- Directed on-location shoots, coordinating talent, lighting, and camera setups
- Edited raw footage into polished videos using DaVinci Resolve, Sony Vegas.
- Develop storyboards and shooting scripts to plan out each scene prior to filming.
- Managed production schedules, call sheets, and shoot-day logistics
- Maintained cameras, lenses, and audio gear for reliable production readiness
- Adjusted shots to optimize visual quality based on equipment and environmental conditions.
- Captured corporate interviews and event footage for Matrix Productions client projects
- Tested, maintained and repaired equipment, keeping in excellent working condition.
Overview
2
2
Languages
1
1
Certificate
9
9
years of professional experience
Education
High School Diploma -
Cuyamaca College
El Cajon, CA09-2026
Languages
English
Full Professional
Arabic
Native/ Bilingual
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA Security+