Arabela Sallaku

• Prepared project performance reports, daily project
  progression updates, and analyzed ranking reports.
• Overlooked phasing and coordination of equipment on site
  on several alteration jobs to make sure workers are
  mobilized and ready to receive equipment with dimensions
  on site.
• Dispatched lead times for approved fixture schedules so
  the clients could plan the work accordingly.
• Worked with alterations by estimating and assisting with
  any special pricing the clients may have needed while
  within the bidding process.

• Served guests with a focus on time and revenue

management, while providing excellent costumer experiences.

• Maximized team performance by training new employees on proper food handling, guest expectations, conflict resolution techniques, and restaurant protocols.
• Handled escalated costumer complaints to provide full resolutions and promote loyalty.
• Assist guests in making menu and wine choices in an informative and helpful fashion and also try to upsell when appropriate.
• Politely answer phones promptly and confirm

reservations/orders.

• Implemented new techniques for better customer service.

• Represented the company in multiple jewelry expositions
  and shows across different states such as Washington,
  Texas, Alabama and Minnesota.
• Worked directly with jewelers to meet their diamond
  needs and increase company sales.
• Built healthy professional rapports with jewelry stores'
  decision-makers while cultivating long-lasting
  relationships.
• Engaged in high volume outbound phone prospecting to
  reach new and existing clients across the country.