Arabella Beckman
Holland,MI
Summary
Detail-oriented professional known for delivering outstanding customer service in fast-paced environments. Expertise in POS operations and team support, committed to maintaining high standards of cleanliness and organization.
Overview
3
3
years of professional experience
Work History
Server
Salt and Pepper
Holland, Michigan
11.2024 - Current
- Provided exceptional customer service to enhance dining experiences.
- Managed dining area cleanliness and organization throughout shifts.
- Collaborated with kitchen staff to ensure timely food delivery.
- Assisted guests with menu selections and dietary preferences.
- Processed orders accurately using point-of-sale systems.
- Handled customer inquiries and resolved complaints effectively.
- Maintained knowledge of daily specials and menu changes for guests.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
Server
Reservoir
Holland, Michigan
05.2024 - 11.2024
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Provided menu information, including daily specials and promotions.
- Handled guest inquiries and concerns with professionalism and courtesy.
- Provided exceptional customer service to enhance dining experiences.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Crew Trainer
Potbelly's Sandwich Shop
Holland, Michigan
04.2023 - 05.2024
- Trained new crew members on standard operating procedures and best practices.
- Assisted in maintaining a clean and organized work environment for efficient operations.
- Demonstrated proper use of equipment and tools to ensure safety protocols were followed.
- Provided guidance to team members during peak service hours to enhance teamwork.
- Engaged with customers to address inquiries and provide friendly service experiences.
- Coordinated with team leads to facilitate effective communication among crew members.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
Education
Associate of Science - Diagnostic Sonography
Grand Valley State University
Allendale, MI04-2029
High School Diploma -
Zeeland East High School
Zeeland, MI05-2025
Skills
- Patient communication
- Team collaboration
- Customer service
- Time management
- Training and development
- Attention to detail
- Service prioritization
- Point of sale (POS) system operations
- Professional appearance
- Team member support
- Strong work ethic
- Food safety practices
- Positive and professional
Languages
Spanish
Professional
Timeline
Server
Salt and Pepper
11.2024 - Current
Server
Reservoir
05.2024 - 11.2024
Crew Trainer
Potbelly's Sandwich Shop
04.2023 - 05.2024
Associate of Science - Diagnostic Sonography
Grand Valley State University
High School Diploma -
Zeeland East High School