Personable Hospitality Professional experienced in delivering exceptional customer experiences in fast-paced, high-end environments. Achieved high levels of customer satisfaction through effective communication, teamwork, and problem-solving. Focused on contributing to a dynamic team while adapting to changing operational needs.
Work History
Server
3 Years 3 Months
Amway Grand Plaza, Wolfgang Puck | 08.2022 - 11.2025
Recommend food and wine pairings.
Take care of guests’ needs and requests.
Follow proper food and beverage standards.
Practice proper health and safety standards.
Achieved certification in tips training
Server
1 Year 10 Months
Tupelo Honey Cafe | 09.2020 - 07.2022
Take care of guests needs and requests.
Recommend food and wine pairings.
Follow proper food and beverage standards.
Practice proper health and safety standards
Starbucks Barista
6 Years 2 Months
JW Marriott/Amway Grand Plaza | 12.2015 - 02.2022
Greeted guests warmly, enhancing their overall experience
Maintained calm demeanor during high-volume periods, ensuring efficient service
Followed all health, safety and sanitation guidelines, promoting a safe environment
LICENSED AESTHETICIAN/RECEPTIONIST
8 Months
THE JAMES SALON & MED SPA | 07.2019 - 03.2020
Providing various skincare services such as HydraFacials
Addressed specific skin issues for clients
Educating clients on proper skin care use
LICENSED AESTHETICIAN
4 Months
THE WOODHOUSE DAY SPA | 07.2018 - 11.2018
Delivered personalized holistic skin treatments to enhance client relaxation and satisfaction
Adhered to all Stateboard guidelines to ensure compliance and safety in aesthetic practices
Provided personalized skincare consultations to assess client needs and recommend appropriate treatments.
Performed a variety of esthetic services including facials, waxing, and body treatments with attention to detail.
Educated clients on proper skincare regimens to enhance treatment outcomes and promote product sales.
Education
HOUR TRAINING PROGRAM
Upper secondary education
Trade school
Esthetician License - Esthetics
DOUGLAS / AVEDA INSTITUTE | Grand Rapids, MI | 04-2018
Trade School
Bachelor in Game Business And Esports - Business
Full Sail University | Winter Park, FL | 11-2027
Skills
Coffee preparation
Custom facial treatments
Collaborative work
Food presentation
Beverage pairing
Client development
Patient communication
Workspace organization
Microsoft Office
Communication skills
Reservation management
Hydrafacial procedures
Restaurant operations
Hydrafacial treatments
Facials
Food safety
Patient interaction
Medical office experience
Client relationship building
Effective communication
Relationship development
Critical thinking
Organizational skills
Phone etiquette
Skincare marketing
POS
Certification
Licensed Esthetician, April 2018 to Present, Driver's License, Esthetician License, ServSafe
Languages
English
Additional information
References
McKenna Dolan (Farmers Specialty Sales Department)
616-666-0672
Personal Information
Driving License: Driver's License
Work Permit: Authorized to work in the US for any employer
Timeline
Server
Amway Grand Plaza, Wolfgang Puck
08.2022 - 11.2025Read More
Server
Tupelo Honey Cafe
09.2020 - 07.2022Read More
LICENSED AESTHETICIAN/RECEPTIONIST
THE JAMES SALON & MED SPA
07.2019 - 03.2020Read More
LICENSED AESTHETICIAN
THE WOODHOUSE DAY SPA
07.2018 - 11.2018Read More
Starbucks Barista
JW Marriott/Amway Grand Plaza
12.2015 - 02.2022Read More
Read More
Read More
Read More
DOUGLAS / AVEDA INSTITUTE
Esthetician License from Esthetics
Read More
Full Sail University
Bachelor in Game Business And Esports from Business