Summary
Overview
Work History
Education
Skills
Timeline
Generic

ROSALINA KEY

Kealakekua,HI

Summary

Hospitality professional and CPR instructor with extensive experience in customer service, food and beverage service, coffee operations, and guest relations. Recognized for creating exceptional guest experiences, strong communication, leadership, and the ability to thrive in fast-paced environments. Currently pursuing a degree in Elementary Education.

Overview

10
10
years of professional experience

Work History

Server

Rebel's Kitchen
04.2025 - Current
  • Provide exceptional customer service in a high-volume restaurant environment.
  • Accurately take food and beverage orders while accommodating guest preferences and dietary needs.
  • Promote menu specials and upsell food and beverage offerings.
  • Process payments and maintain accurate cash handling procedures.
  • Collaborate with kitchen and front-of-house staff to ensure a positive dining experience.

Owner

House Cleaning
01.2022 - Current
  • Manage scheduling, operations, and maintenance coordination for vacation rental properties.
  • Maintain inventory and ensure properties consistently meet high guest satisfaction standards.
  • Communicate with property owners regarding repairs, scheduling, and operational needs.

CPR Instructor

American Heart Association
06.2016 - Current
  • Teach CPR, AED, and First Aid certification courses to individuals and groups.
  • Adapt instruction to different learning styles while maintaining certification standards.
  • Manage course materials, scheduling, and student certifications.

Barista & Tour Guide

Buddha's Cup
03.2022 - 07.2024
  • Delivered excellent customer service while preparing specialty coffee beverages.
  • Led educational coffee farm tours and provided engaging presentations.
  • Managed cash register operations and retail product displays.
  • Maintained cleanliness and compliance with food safety standards.

Server

Norma's Cafe
05.2018 - 03.2019
  • Provide exceptional customer service in a high-volume restaurant environment.
  • Accurately take food and beverage orders while accommodating guest preferences and dietary needs.
  • Promote menu specials and upsell food and beverage offerings.
  • Process payments and maintain accurate cash handling procedures.
  • Collaborate with kitchen and front-of-house staff to ensure a positive dining experience.

Education

Bachelor's Degree - Elementary Education

Western Governors University (WGU)
06.2028

High School Diploma -

Elgin High School
Elgin, TX
06.2016

Skills

  • Customer service
  • Toast and Square experience
  • Food service management
  • Coffee Preparation
  • POS Systems
  • Upselling
  • Teamwork
  • Leadership
  • Inventory Management
  • Training & Instruction
  • First Aid & CPR
  • Communication
  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement

Timeline

Server

Rebel's Kitchen
04.2025 - Current

Barista & Tour Guide

Buddha's Cup
03.2022 - 07.2024

Owner

House Cleaning
01.2022 - Current

Server

Norma's Cafe
05.2018 - 03.2019

CPR Instructor

American Heart Association
06.2016 - Current

Bachelor's Degree - Elementary Education

Western Governors University (WGU)

High School Diploma -

Elgin High School
ROSALINA KEY