Summary
Overview
Work History
Education
Skills
Timeline
36

Arabella Helms

Charlotte,NC

Summary

UI/UX Designer focused on the harmony of aesthetics and accessibility. I bring empathetic leadership, clear communication, and a sharp eye for detail—skills refined through designing at Cloos Creations and leading teams at Starbucks to deliver seamless, user-first experiences.

Overview

8
8
years of professional experience

Work History

Shift Supervisor

STARBUCKS
02.2022 - Current
  • Provided hands-on mentoring to a team of 20+, improving individual capabilities through targeted training, contributing to attainment of 95% of set goals and a 30% increase in customer satisfaction ratings
  • Led comprehensive onboarding training for 15+ new hires, fostering confidence and engagement, resulting in a 25% reduction in employee turnover
  • Implemented process improvements in daily workflows, boosting operational efficiency and directly improving customer and team satisfaction
  • Optimized team productivity by assigning tasks based on individual strengths and availability, demonstrating an ability to tailor experiences to specific user preferences and abilities

Graphic Design Intern

CLOOS CREATIONS
08.2022 - 02.2023
  • Crafted visually impactful and easy-to-navigate websites on WordPress and Shopify to help clients connect with audiences and elevate brand presence
  • Blended copywriting with visual strategy to produce integrated marketing content to preserve brand voice and elevate storytelling
  • Applied design principles and Adobe Creative Suite expertise to develop engaging visuals and video assets to support client branding across social media platforms

Sales Representative

CAPITOL COFFEE
07.2019 - 08.2021
  • Managed coordination across sales, billing, logistics, and product usage tracking for 100+ client accounts, ensuring personalized support
  • Maintained accurate records for 100+ client accounts and resolved an average of 40+ support issues monthly, ensuring timely follow-up and high client satisfaction
  • Led consultations with 25+ new clients and continually optimized strategies for existing accounts, uncovering business challenges and delivering tailored solutions contributing to a 15% increase in upsell opportunities and long-term client success

Marketing Intern

STEWART COOPER NEWELL
10.2017 - 12.2017
  • Utilized WordPress and the Adobe Creative Suite to expand the company's website content
  • Partnered with peers across design, content, and strategy to meet shared marketing objectives
  • Adapted to feedback and direction from leadership to ensure the seamless integration of marketing strategies into design projects

Education

Bachelor of Science - Graphic Information Technology - User Experience

Arizona State University
05-2025

Skills

  • Figma
  • Adobe Creative Suite
  • WordPress
  • HTML/CSS
  • Information Architecture & Design
  • Heuristic Evaluation
  • Usability Testing
  • Accessibility Standards
  • Responsive Designs
  • Wireframing & Mockups
  • Motion Prototyping
  • Copywriting

Timeline

Graphic Design Intern

CLOOS CREATIONS
08.2022 - 02.2023

Shift Supervisor

STARBUCKS
02.2022 - Current

Sales Representative

CAPITOL COFFEE
07.2019 - 08.2021

Marketing Intern

STEWART COOPER NEWELL
10.2017 - 12.2017

Bachelor of Science - Graphic Information Technology - User Experience

Arizona State University

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Arabella Helms