Arabelle Guzman
Yorba Linda,CA
Summary
Hardworking and reliable worker with strong ability to communicate with others and willingness to learn . Offering Critical thinking, Strong Work Ethic and Self management. Highly organized, proactive and punctual with team-oriented mentality.
Overview
4
4
years of professional experience
Work History
Front of House Managment
Sessions West Coast Deli
Costa Mesa, CA
01.2023 - Current
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Maintained cleanliness and organization in all front of house areas to uphold brand standards.
- Analyzed sales data to identify trends and make informed decisions on front of house operations.
- Resolved customer complaints in a professional manner.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Interviewed, hired and trained new employees.
Hostess/Food Runner
Din Tai Fung
Costa Mesa, CA
05.2022 - 12.2023
- keep track of the flow of the restaurant when G3
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Monitored dining area to assess server capacity and estimate wait times.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Explain to customers the different options we have for their dietary needs
Host
Lazy Dog Restaurant & Bar
Brea, CA
05.2021 - 02.2022
- Maintained a healthy work environment
- Great customer service skills
- High charismatic energy
- Able to multitask under stressful situations
- Stayed organized with server sections
- Took time to understand the host system” wisely”
TASKIDS / ABA Therapist
TasKIDS
Orange, CA
01.2021 - 04.2021
- Worked with kids between the ages 1-4 who are on the spectrum
- Reinforced desirable behaviors
- Communicating with kids even if they don't communicate back
- Take time to try understand what it is they are feeling or want
- Have a welcoming/ comforting demeanor so the children felt comfortable.
Education
Associates in Psychology - Psychology
Santiago Canyon College
Orange, CA04.2023
Diploma -
Esperanza HIgh- School
Anaheim, CA06.2020
Skills
- Behavior Observation
- Critical Thinking
- Active Listening
- customer service
- Food Handler Certified
- team player
- RBS Training
- Inventory count
- management
- Invoices
- DSS
Languages
Spanish
Professional
Timeline
Front of House Managment
Sessions West Coast Deli
01.2023 - Current
Hostess/Food Runner
Din Tai Fung
05.2022 - 12.2023
Host
Lazy Dog Restaurant & Bar
05.2021 - 02.2022
TASKIDS / ABA Therapist
TasKIDS
01.2021 - 04.2021
Associates in Psychology - Psychology
Santiago Canyon College
Diploma -
Esperanza HIgh- School
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