Araceli Cruz Hernandez
Willow Springs,NC
Summary
Results-driven professional with experience in crew management and front-of-house operations. Skilled in enhancing customer experiences and fostering team collaboration to achieve operational goals. Committed to maintaining safety and efficiency in all tasks.
Overview
3
3
years of professional experience
Work History
Crew Chief
IHOP
Cary, North Carolina
07.2024 - Current
- Supervised crew members during shifts to ensure operational efficiency.
- Handled customer inquiries and resolved issues to maintain satisfaction.
- Ensured all staff followed safety regulations while working with equipment or preparing food items.
- Performed opening and closing duties such as counting money in the register drawer, balancing receipts, restocking items.
Hostess
Ihop
Cary, North Carolina
01.2023 - Current
- Greeted and seated guests promptly upon arrival at the restaurant.
- Collaborated with team members to ensure smooth front-of-house operations.
- Trained new hostesses on seating procedures and customer service standards.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Summer Camp Staff Member
Kirk of Kildaire, Presbyterian Church
Cary, North Carolina
06.2025 - 07.2025
- Assisted in planning and organizing engaging recreational programs for children.
- Prepared supplies and materials for daily crafts, games, and educational sessions.
- Communicated effectively with parents regarding their child's progress throughout the summer program.
- Assisted with meal preparation including serving meals, setting tables, and cleaning up afterwards.
Education
High School Diploma -
Willow Spring High School
Fuquay-Varina, NC06-2024
Skills
- Crew management
- Customer service
- Team collaboration
Languages
Spanish
Full Professional
Timeline
Summer Camp Staff Member
Kirk of Kildaire, Presbyterian Church
06.2025 - 07.2025
Crew Chief
IHOP
07.2024 - Current
Hostess
Ihop
01.2023 - Current
High School Diploma -
Willow Spring High School