ARACELI GONZALES
Hanford,United States
Summary
Telephone Operator with background assisting customers by phone and in person. Friendly and helpful when answering calls and transferring customers. Knowledgeable about services offered and expert at answering commonly asked questions. Focused multi-tasker when toggling between helping in-person customers and promptly responding to calls. Organized Logistics Coordinator offers top talents in inventory and quality control, records maintenance and procedure enhancement. Methodical and logical professional with over 20 years experience facilitating and overseeing supply chain operations.
Overview
17
17
years of professional experience
Work History
PBX Operator
KAWEAH HEALTH MEDICAL CENTER
Visalia, CA
10.2021 - Current
- Monitored and operated PBX switchboard to route incoming calls to appropriate personnel.
- Provided customer service support by answering questions, resolving issues, and providing information.
- Received and evaluated emergency calls from the public; determined the nature of the call and provided necessary instructions.
- Maintained records of daily data communication transactions, problems, and remedial actions taken.
- Notified supervisors of any irregularities or problems encountered during shift operations.
- Operated a variety of communication equipment such as computers, telephones, radios and other related technology.
- Ensured that all dispatch requests were handled promptly and efficiently.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Monitored switchboard and dispatched emergency services.
- Dispatched police officers and emergency personnel to calls for service.
Accounts Payable Clerk/Office Assistant
Central Valley Meat Co
Hanford, CA
09.2020 - 09.2021
- Processed invoices and payments in accordance with company policies and procedures.
- Reconciled vendor statements, investigated and resolved discrepancies.
- Entered data into accounting system to maintain accurate financial records.
- Researched and responded to inquiries from vendors regarding invoice status or payment issues.
- Monitored accounts receivable aging reports to ensure timely payments.
- Assisted with month-end closing activities as needed.
- Conducted periodic reviews of vendor accounts to identify opportunities for cost savings or process improvements.
- Analyzed purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.
- Handled high-volume invoice processing with minimal supervision.
- Reconciled monthly statements and transactions to keep records accurate and current.
Order Processing Specialist
Wal-Mart Distribution Center
Hanford, CA
08.2006 - 01.2020
- Audited existing order processing procedures to identify areas for improvement.
- Maintained detailed records of all orders received and shipped.
- Assisted in the implementation of new ordering systems and software programs.
- Monitored inventory levels to ensure sufficient stock for orders.
- Ensured compliance with company policies and regulations related to ordering processes.
- Collaborated closely with warehouse staff to ensure timely shipment of products.
- Tracked shipments using shipping software applications.
- Processed customer orders, picked items from inventory and delivered to freight area according to safety protocols and deadlines.
- Filled customer orders and transported items to delivery platform, meeting company standards for safety, security and timeliness.
- Read and understood pick sheets in order to prepare accurate customer orders.
- Operated handheld scanners and computer terminals to document updates.
- Monitored and tracked customer orders to meet lead times and drive on-time delivery.
- Inspected stock items, discarding defective products and reporting damages to supervisors.
- Created packing slips and invoices for outgoing shipments with job-related software.
Education
Associate of Business Administration - Business Administration And Management
San Joaquin Valley College
Visalia, CA09-2020
Skills
- Switchboard Operations
- Answering Questions
- Interdepartmental Coordination
- Excellent Verbal Communication Skills
- Fluent in Spanish read and write
- Strong Interpersonal Skills
- Problem-Solving and Detailed Oriented
- Cycle Counting
- Order Fulfillment
- Data Management
- Records Management
- Shipping Coordination
Timeline
PBX Operator
KAWEAH HEALTH MEDICAL CENTER
10.2021 - Current
Accounts Payable Clerk/Office Assistant
Central Valley Meat Co
09.2020 - 09.2021
Order Processing Specialist
Wal-Mart Distribution Center
08.2006 - 01.2020
Associate of Business Administration - Business Administration And Management
San Joaquin Valley College
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