Viviana Ramirez
Summary
Driven manager offering 5+ years of experience managing teams to deliver compliance, implementations and workforce programs. Flexible and focused with expertise in recruitment and retention, staff training and development policies and procedures and complex problem resolution. Develops and implements strategies and initiatives aligned with overall business strategy.
Overview
9
9
years of professional experience
Work History
Client Solutions Manager
Vensure Empolyer Service
06.2025 - Current
- Supervised billing team, ensuring accurate client invoices and timely payments.
- Developed training manuals for clients and internal team members.
- Created and maintained standard operating procedures for operational consistency.
- Overseen onboarding and training processes for new hires to ensure seamless integration.
- Managed comprehensive training programs across the entire department to elevate performance.
Client Solutions Supervisor
Vensure Empolyer Service
05.2024 - 06.2025
- Streamlined employee onboarding and training processes for new hires.
- Managed billing department operations, ensuring accurate client invoicing.
- Monitored invoice payments to uphold financial accuracy.
- Created and updated standard operating procedures to enhance workflow consistency.
- Worked with internal team members to resolve client inquiries promptly, ensuring timely follow-up and support.
Senior Client Solutions
Vensure Empolyer Solutions
, Remote
09.2021 - 05.2022
- Implemented timekeeping systems utilizing ePay TimeCo and SwipeClock.
- Trained clients on effective use of timekeeping systems.
- Delivered comprehensive support for timekeeping inquiries and issues.
- Developed training materials to improve user comprehension of systems.
Implementation and Training Manager
Partners Personnel
, Remote
12.2020 - 09.2021
- Started the Implementation Department at Partners Personnel.
- Implement training materials.
- Train, coach, and guide Partnership Specialist with high level recruitment, client communication, employee relations, HR law practices, workers compensation, safety, payroll, and other systems.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Designed training schedules for new and existing employees.
- Analyzed training needs to develop new programs or modify and improve existing.
Staffing Branch Manager
Partners Personnel
Modesto, CA
10.2019 - 12.2020
- Manage full-cycle recruiting, including sourcing, interviewing, and onboarding.
- Oversaw the daily operations of a team of recruiters, account managers, and on-sites.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Complied with company policies and government regulations to prevent and detect violations and protect organization from fines and lawsuits.
- Meet regularly with clients to ensure the quality of placements and satisfaction with our service.
- Conduct employee performance reviews to access strengths and weaknesses, keeping feedback positive and constructive.
Client Specialist
Partners Personnel
Modesto, CA
06.2019 - 10.2019
- Established and effectively maintained client relationships.
- Communicated to branch staff when job orders were placed and assisted in sourcing using ATS to identify potential candidates.
- Communicated with clients and updated them in our efforts to fill their open positions.
- Coordinated interviews with clients and candidates and submitted resumes for those interviews in a timely manner.
Recruiting Specialist
Partners Personnel
Modesto, CA
10.2017 - 10.2019
- Managed LinkedIn, Indeed, CareerBuilder, and other social media platforms to post job openings and source for candidates.
- Sourced, qualified and conducted screening interviews with candidates.
- Responsible for all onboarding, background, drug screen, i-9 and E-verify.
- Managed candidate activity within Applicant Tracking System (ATS).
- Met with hiring managers to identify talent needs and determine criteria for filling vacancies.
- Provided hiring status updates to HR and managers for comprehensive oversight.
- Ensured adherence and compliance to U.S. EEO regulations and all employment legislation.
Education
Master of Business Administration - Human Resources
California State University - Stanislaus
Turlock, CA05.2022
Bachelor of Science - Business Administration
California State University - Stanislaus
Turlock, CA05.2017
Skills
- Excellent verbal and written communication skills
- Organizational Skills
- Bilingual - Spanish
- Employment law
- OSHA-30 Certified
- Applicant Tracking Systems
- Recruitment, hiring, onboarding
- Management
- Microsoft Office
Timeline
Client Solutions Manager
Vensure Empolyer Service
06.2025 - Current
Client Solutions Supervisor
Vensure Empolyer Service
05.2024 - 06.2025
Senior Client Solutions
Vensure Empolyer Solutions
09.2021 - 05.2022
Implementation and Training Manager
Partners Personnel
12.2020 - 09.2021
Staffing Branch Manager
Partners Personnel
10.2019 - 12.2020
Client Specialist
Partners Personnel
06.2019 - 10.2019
Recruiting Specialist
Partners Personnel
10.2017 - 10.2019
Bachelor of Science - Business Administration
California State University - Stanislaus
Master of Business Administration - Human Resources
California State University - Stanislaus