Araceli Luna
Laredo,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. A history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. And above all, a Driven Treasury Management Specialist with a strong background in financial services and treasury operations. Possess comprehensive knowledge of cash management, forecasting, and banking relationships. Recognized for the ability to effectively manage financial risks and enhance operational efficiency. Previous work has resulted in streamlined treasury processes and recognition for employee on the month with nomination for Employee of the year.
Overview
8
8
years of professional experience
Work History
Treasury Management Specialist
Falcon International Bank
Laredo, TX
09.2019 - Current
- Performed daily cash management activities such as check deposits, wire transfers and ACH payments.
- Analyzed customer accounts to ensure accuracy of data for internal reporting purposes.
- Developed and maintained relationships with banks, vendors and customers to support treasury operations.
- Reviewed banking documents for accuracy and completeness prior to execution.
- Provided training to staff on best practices for treasury management procedures.
- Assisted in the implementation of new systems and processes for treasury management functions.
- ACH Payrolls, payments and collections is processed and handled through the department along RDC transactions, Positive pay and ACH blockers to better assist customers. When customers ask for our service, I then schedule with customer a training to guide and show how to process and smooth the transition over along with answering all questions.
- Deliver exceptional customer service over the phone.
Wire Transfer Specialist
Falcon International Bank
Laredo, Texas
09.2019 - 12.2023
- Reviewed wire transfer requests and ensured that all requirements were met prior to processing.
- Processed domestic and international wire transfers in compliance with applicable laws, regulations and procedures.
- Researched and resolved discrepancies related to wire transfers.
- Assisted customers with inquiries regarding their incoming and outgoing wire transfers.
- Maintained accurate records of all completed transactions in accordance with internal policies and procedures.
- Provided training to new staff members on how to process various types of wire transfers.
- Ensured that all relevant documents were obtained from customers before initiating a transaction.
- Received and posted payments to loan accounts.
- Was also working on treasury management services alongside wire duties before the department seperated.
Teller
Falcon International Bank
Laredo, TX
11.2016 - 08.2019
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Answered customer inquiries regarding bank products and services.
- Explained account information to customers in detail as needed.
- Cross-sold additional bank products when applicable to meet customer needs.
- Maintained confidentiality of all customer records and information according to company policies.
- Explained the features of various banking products available to customers.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
- Trained employees on cash drawer operation.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Reported daily averages and shortages to operations department.
Education
High School Diploma -
Laredo Community College
Laredo, TXSkills
- Quick learner even at a fast pace setting
- Process improvement initiatives
- Regulatory compliance understanding
- Prioritized in Customer service
Timeline
Treasury Management Specialist
Falcon International Bank
09.2019 - Current
Wire Transfer Specialist
Falcon International Bank
09.2019 - 12.2023
Teller
Falcon International Bank
11.2016 - 08.2019
High School Diploma -
Laredo Community College