Sylvia Alevras
Cary,IL
Summary
I possess over ten years of experience in the manufacturing industry, during which I managed all facets of operations, encompassing the scheduling of machining parts and assembly processes. Upon completion of the parts, I was responsible for ensuring they were delivered to our customers in a timely manner.
Furthermore, I have dedicated 19.5 years to the banking sector, where I held various roles, including teller, customer service representative, and Treasury Management Specialist. In these capacities, I assisted customers with technical issues related to the processing of their payments.
As an innovative technology professional with extensive experience in diverse environments, I am adept at enhancing systems and aligning technical solutions with overarching business objectives. I have a proven track record of successfully leading projects from inception to completion, thereby contributing to organizational growth and success. I have over 10 years of experience in the manufacturing industry, where I managed all operations, from scheduling machining parts to assembly. Once the parts were completed, it was my responsibility to ensure they were shipped to our customers.
Additionally, I worked at a bank for 19.5 years, serving in various roles, including teller, customer service representative, and Treasury Management Specialist. In these positions, I assisted our customers with any technical issues related to processing their payments.
Overview
30
30
years of professional experience
Work History
Treasury Management Specialist
Cornerstone National Bank & Trust
Crystal Lake, IL
01.2007 - Current
- Managed electronic banking operations, including online and mobile banking platforms
- Provided technical support to customers regarding electronic banking services and resolved any issues or concerns
- Collaborated with cross-functional teams to implement new electronic banking features and enhancements
- Conducted training sessions for bank staff on the effective use of electronic banking systems
- Developed and maintained documentation for electronic banking processes, procedures, and troubleshooting guides
- Performed regular audits of electronic banking transactions to ensure accuracy and compliance with regulations
- Identified opportunities for process improvement in electronic banking operations and implemented solutions to increase efficiency
- Assisted customers in setting up online accounts, activating debit cards, and navigating through various digital channels
- Monitored system performance metrics to identify potential issues or bottlenecks in the electronic banking infrastructure
- Collaborated with IT department to troubleshoot technical problems related to online transactions or system outages
- Implemented security measures such as multi-factor authentication and fraud detection tools to protect customer information in the digital space
- Analyzed customer feedback on electronic banking services and made recommendations for improvements based on their needs and preferences
- Assisted in the development and implementation of disaster recovery plans for electronic banking systems to ensure business continuity
- Provided guidance and support to customers on how to protect their personal information and prevent identity theft in online transactions
- Resolved escalated customer issues related to unauthorized transactions, disputed charges, or account access problems in a timely manner
- Collaborated with risk management team on monitoring suspicious activities or potential fraud cases within the online platform
Operations Manager
Custom Cylinder Inc.
Cary, IL
09.1996 - 08.2006
- Oversaw all aspects of manufacturing operations, including production planning, scheduling, and resource allocation
- Implemented lean manufacturing principles to optimize efficiency and reduce waste throughout the production process
- Led a team of supervisors and frontline employees in achieving production targets and maintaining high-quality standards
- Managed the procurement of raw materials and equipment necessary for production, ensuring timely delivery while minimizing costs
- Managed relationships with suppliers, negotiating contracts for favorable terms while maintaining strong partnerships for reliable supply chain management
- Collaborated with engineering teams on design changes or improvements that enhanced product manufacturability while reducing costs
- Implemented inventory control systems that reduced stock outs by while minimizing carrying costs
- Ensured compliance with all relevant health and safety regulations within the manufacturing facility
- Conducted regular meetings with team members to communicate goals, provide updates on performance metrics, and address any concerns or challenges
- Mentored supervisors on leadership skills development through coaching sessions or workshops
Education
High School Diploma -
York High Scool
Elmhurst, NY06.1981
Skills
Skills
- Active Listening
- Communication
- Computer literacy
- Interpersonal skills
- Leadership
- Management
- Problem-solving
- Time management
- Transferable skills
Timeline
Treasury Management Specialist
Cornerstone National Bank & Trust
01.2007 - Current
Operations Manager
Custom Cylinder Inc.
09.1996 - 08.2006
High School Diploma -
York High Scool