Araceli Maita-Rojas
Dumfries
Summary
Dynamic and customer-focused professional with a hospitality background, recognized for enhancing cleanliness standards at Rosa's Cleaning Company. Proven expertise in deep cleaning and exceptional communication skills, delivering outstanding guest experiences as a Front Desk Receptionist at Motel6. Highly organized and efficient, consistently improving operational procedures to elevate service quality.
Overview
6
6
years of professional experience
Work History
Housekeeper
Rosa's Cleaning Company
12.2022 - Current
- Enhanced room cleanliness by thoroughly inspecting and maintaining high standards for all areas of the property.
- Maintained standard procedures for cleaning and developed new methods, to increase efficiency.
- Restocked room supplies such as drinking glasses, soaps, shampoos, writing supplies and minibars.
- Replenished guest room toiletries such as soap, shampoo, and paper products.
Front Desk Receptionist
Motel6 Hotel
07.2019 - 07.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
High School Diploma -
JEB Stuart High School
06-2014
Skills
- Teamwork
- Hospitality background
- Communication
- Deep cleaning expertise
- Customer service-focused
- Organization skills
- Time management
Accomplishments
- Promoted to key holder for exceeding company goals and expectations for 3 months.
- Promoted to assistant manager in 3 months
- Exceeded monthly quota 3 times.
Languages
Spanish
Native or Bilingual
Timeline
Housekeeper
Rosa's Cleaning Company
12.2022 - Current
Front Desk Receptionist
Motel6 Hotel
07.2019 - 07.2022
High School Diploma -
JEB Stuart High School
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