Araceli Reyes
Austin,TX
Summary
Bilingual healthcare administrative professional with 8+ years of experience in patient access, medical scheduling, insurance verification, referrals, authorizations, claims processing, and customer service. Proven ability to manage high-volume patient interactions while maintaining accuracy and compliance. Experienced with Athena, Cerner, Genesys, Microsoft Office, and electronic health record systems. Fluent in English and Spanish.
Overview
11
11
years of professional experience
Work History
Office Operations Assistant
Ascension
Austin, TX
11.2022 - Current
- Coordinated patient appointments, optimizing scheduling coverage options and addressing concerns effectively.
- Increased overall productivity by providing administrative support to team members and delegating tasks appropriately.
- Handled incoming calls professionally while directing callers to appropriate departments or personnel based on their needs or concerns.
- Trained new team members on customer service protocols and system navigation for improved onboarding experience.
- Collaborated with medical staff to streamline communication, improving referral processes and patient experience.
Patient Access Representative
Ascension
Austin, TX
07.2018 - 11.2022
- Managed patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Coordinated insurance verification to streamline patient access and minimize delays in service delivery.
- Educated patients on financial responsibilities, enhancing understanding of insurance coverage and payment options.
- Developed training materials for new staff, improving onboarding efficiency and knowledge retention.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
Program Specialist
Sendero Health Plans
Austin, TX
03.2017 - 07.2018
- Collaborated with cross-functional teams to streamline processes and improve service delivery outcomes.
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Responded to in-person and telephone requests for information and assistance.
- Performed clerical organization, answered phones and filed documentation for program manager.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Claims Processor
Veterans Affairs
Austin, TX
12.2015 - 03.2017
- Analyzed claims for accuracy and completeness, ensuring compliance with veterans' benefits regulations.
- Processed incoming claims using VA's electronic systems, maintaining high standards of data integrity.
- Collaborated with cross-functional teams to resolve discrepancies and improve claims processing workflows.
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Utilized specialized software to process incoming claims, enter data and generate reports.
Education
High School Diploma -
Premier High School
Austin, TX06-2013
Skills
- Bilingual
- Organizational skills
- Verbal and written communication
- Data entry proficiency
- Fast learner
- Attention to detail
- Customer service
- EHR/EMR Systems
- Excel
Languages
Spanish
English
Timeline
Office Operations Assistant
Ascension
11.2022 - Current
Patient Access Representative
Ascension
07.2018 - 11.2022
Program Specialist
Sendero Health Plans
03.2017 - 07.2018
Claims Processor
Veterans Affairs
12.2015 - 03.2017
High School Diploma -
Premier High School