Compassionate and dedicated prospect Registered Nurse seeking employment to utilize clinical experience and strong patient care skills in a dynamic healthcare setting. Committed to delivering high-quality care, enhancing patient outcomes, and fostering a collaborative team environment.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Health Unit Coordinator (HUC)
Franciscan Munster Hospital Emergency Room
04.2018 - Current
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Assisted patients, visitors, physicians, students, and staff by welcoming them and addressing questions according to established standards, serving as a primary customer service advocate.
Coordinated communication among nursing staff, physicians, and hospital departments to ensure seamless operations.
Managed multi-line phone systems with professional telephone etiquette, answering calls and directing them appropriately. Supported unit operations by assisting with bed assignments and accurately tracking patient locations in Epic.
Maintained electronic health records with accuracy, supporting compliance with regulatory requirements and hospital policies.
Responded to call lights and inquiries, directing them to appropriate parties, and activated alerts while ensuring proper response etiquette.
Developed workflow improvements that enhanced departmental efficiency and patient satisfaction ratings.
Managed communication between medical staff, patients, and families to facilitate efficient care delivery.
Coordinated patient admissions and discharges, ensuring timely processing of all necessary documentation.
Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
Certified Nursing Assistant (CNA)
Community Hospital /Oncology Unit
05.2008 - 09.2018
Assisted patients in adapting to hospital routines and daily activities.
Assisted patients with daily living activities for enhanced comfort and wellbeing.
Utilized restraint systems as needed to ensure patient safety.
Supported patients' well-being through compassionate care and encouragement.
Monitored vital signs and reported changes to nursing staff for timely interventions.
Enhanced patient experiences by providing emotional support during treatment sessions.
Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Advocated for patient needs, facilitating communication between patients and healthcare providers.
Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Certified Nursing Assistant (CNA)
Hartsfield Nursing Home
09.2006 - 08.2008
Monitored patient behavior and reported concerns to professional staff.
Recorded and maintained patient information, including vital signs and appetite.
Assisted with personal care and maintained a clean and safe environment for patients.
Organized and participated in recreational activities with patients.
Maintained cleanliness and organization of patient areas, adhering to infection control protocols.
Collaborated with multidisciplinary team to support comprehensive patient care plans.
Spanish Tutor/Supplemental Instructor
Purdue University Calumet
06.2003 - 05.2008
Developed and facilitated tutoring sessions and workshops to enhance student learning.
Prepared lesson plans, study materials, and feedback to support academic success.
Scheduled tutoring appointments and provided support to students in various academic environments.
Developed customized lesson plans to enhance student engagement and language proficiency.
Utilized digital tools and resources to support interactive learning experiences.
Assessed student progress through regular evaluations and tailored feedback strategies.
Implemented innovative teaching techniques that increased overall student retention rates.
Healthcare Social Worker Assistant
Chicago Family Health Center
03.1999 - 12.1999
Kept records and prepared reports for management on client visits.
Assisted clients in resolving crises and accessing community resources.
Collaborated with professionals to evaluate and address patients' needs.
Managed Medicaid and Medicare paperwork and provided Spanish interpretation services.
Education
Bachelor of Science - Nursing
Purdue University Northwest
Hammond, IN
12-2025
BFA - Spanish International Studies
Purdue Northwest University
Hammond, IN
12.2009
Certificate - Translation in Spanish
Purdue Northwest University
Hammond, IN
10.2008
Certificate - Nurse Assistant
Purdue Northwest University
Hammond, IN
06.2006
Skills
Data entry proficiency
Strong verbal and non-verbal communication
Bilingual communication skills in English and Spanish