Araceli Serna
Glendora,CA
Summary
Observant individual with excellent interpersonal and communication skills builds meaningful relationships with clients and families. Experienced in working with clients from diverse cultural and religious backgrounds. Offers crisis intervention to help individuals navigate through traumatic experiences.
Overview
5
5
years of professional experience
Work History
Mental Health Worker
Glendora Behavioral Hospital
01.2022 - Current
- Developed and implemented activities to help clients develop social and independent living skills.
- Implemented crisis intervention plans to support client safety.
- Monitored patient progress and provided feedback to appropriate staff.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
Packaging Associate
Ormco
02.2020 - 12.2020
- Proved successful working within tight deadlines and a fast-paced environment.
- Operated tape machines, scales and label printers to package items correctly.
- Inspected products before packaging to prevent shipping defective and damaged goods to customers.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
Guest Service Associate
Target
10.2018 - 01.2020
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Answered constant flow of customer calls with minimal wait times.
- Utilized POS system to handle customer cash and credit card transactions.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Bachelor of Science - Psychology
California State University - San Bernardino
San Bernardino, CA05.2022
Skills
- HIPAA Requirements
- Conflict De-Escalation
- Emotional Support
- Therapeutic Relationship-Building
- Safety and Risk Assessments
- Tracking Client Progress
- Build Coping Skills
- Nursing Assistance
- Mental Health Disorders Knowledge
Timeline
Mental Health Worker
Glendora Behavioral Hospital
01.2022 - Current
Packaging Associate
Ormco
02.2020 - 12.2020
Guest Service Associate
Target
10.2018 - 01.2020
Bachelor of Science - Psychology
California State University - San Bernardino