Araceli Ventura

• Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
• Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
• Moved and stocked food products weighing up to 40 pounds.
• Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
• Greeted customers promptly and took orders to keep flow of traffic moving.
• Delivered special orders to waiting vehicles and tables to promote specialized service.
• Provided support to crew members, facilitating quick food preparation and delivery.
• Promptly resolved customer complaints, escalating major issues to supervisor.
• Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
• Trained newly hired employees on routine tasks and customer service.
• Collaborated with team members to quickly fill large orders and serve large parties.
• Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
• Suggested complementary items to orders to boost sales.
• Performed shift change tasks each day to keep store neat and running smoothly.
• Reduced customer wait times by quickly operating customer window and sales register.
• Accurately operated cash register to process customer payments.
• Answered questions about store policies and addressed customer concerns.

Took newspapers, flowers and other personal items to patients on all floors.

• Used point-of-sale systems to ring up gift shop visitors' purchases.
• Carried laboratory specimens, results and charts to appropriate departments.
• Adhered to policies and procedures to promote hospital mission and vision.
• Transported patients and helped with discharge procedures.
• Completed paperwork and evaluation forms to document patient interactions.
• Provided support and companionship to patients in need of assistance.
• Complied with HIPAA standards to confidentially maintain patient medical information.