Aracelia Serrano
Abilene
Summary
Experienced and dependable worker with expertise in cash register operations, merchandise stocking, and maintaining clean and organized areas. Demonstrates a team-oriented mindset and consistently provides exceptional service and sales support. Committed to supporting coworkers and management in all store activities for success.
Overview
9
9
years of professional experience
Work History
Teachers Assistant
Day Nursey Of Abilene
01.2024 - Current
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Helped teachers recognize learning issues evidenced in one-to-one support instruction.
- Documented student progress and communicated with parents to keep informed.
Guest Service Specialist
Mister Car Wash
09.2022 - 12.2024
- Work with an amazing team in a fun environment while rotating among different areas throughout the day
- Build trusting relationships with customers and recommend products and services that best meet their needs
- Create 'Wow' moments for our customers by showing your commitment to outstanding service and hospitality in every interaction
- Safely and politely direct customers into the car wash tunnel
- Help maintain the location's appearance and cleanliness
- Follow all Mister Car Wash safety procedures and policies, including appearance expectations.
Team Lead
Aldi
03.2021 - 08.2022
- Provide quick and exceptional customer experience
- Assist customers with locating items
- Responsible for resolving all customer concerns and complaints
- Fast and efficient transactions
- Handle returns and exchanges
- Restock shelves and handle freight
- Keep store tidy and presentable.
Retail Cashier/Customer Service
Academy Sports + Outdoors
02.2019 - 03.2021
- Handled all merchandise returns and exchanges, verifying eligibility of items and customers by examining pieces and receipts
- Engage customers with a friendly smile and acknowledgeable support to promote sales and build loyalty
- Kept store presentable with regular cleaning and organization
- Met all physical requirements with regular standing, lifting and reaching to move heavy boxes and full merchandise racks
- Worked closely with front end staff to assist customers
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
- Troubleshoot and resolve issues with cash registers, card readers and printers
- Answer phone calls to assist customers with questions, concerns and orders
- Counted drawers at start and end of shifts to validate daily records.
Cashier/Bagger
United Supermarket
11.2015 - 12.2017
- Collected empty carts and returned each back to the store
- Cleaned up spills, collected trash and swept and mopped the floors
- Faced merchandise in freezer and on the shelves for an attractive display
- Accomplished production goals by working with speed and accuracy
- Checked prices and pulled product for customers
- Volunteered for additional hours and shifts when needed or when short staffed
- Assisted customers with loading items into their vehicle
- Kept register area clean, organized and well stocked
- Trained new team members on register operations, stock procedures and customer service.
Education
Diploma -
Abilene High School
Abilene, TX05.2018
Skills
- Sales
- Team work
- Reliability
- Merchandising
- Customer service
- Retail sales
- Dependable and Responsible
- Friendly, Positive Attitude
References
- Christopher Gallup, 580.483.1663
- Kristen Valeriano, 432.448.0385
- Colton McClellan, 325.260.1696
Hobbies
- hiking
- fishing
- reading
- golf
Certifications
CPR Certified
Texas Food Handler
Timeline
Teachers Assistant
Day Nursey Of Abilene
01.2024 - Current
Guest Service Specialist
Mister Car Wash
09.2022 - 12.2024
Team Lead
Aldi
03.2021 - 08.2022
Retail Cashier/Customer Service
Academy Sports + Outdoors
02.2019 - 03.2021
Cashier/Bagger
United Supermarket
11.2015 - 12.2017
Diploma -
Abilene High School
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