Summary
Overview
Work History
Education
Skills
References
Hobbies
Certifications
Timeline
StoreManager

Aracelia Serrano

Abilene

Summary

Experienced and dependable worker with expertise in cash register operations, merchandise stocking, and maintaining clean and organized areas. Demonstrates a team-oriented mindset and consistently provides exceptional service and sales support. Committed to supporting coworkers and management in all store activities for success.

Overview

9
9
years of professional experience

Work History

Teachers Assistant

Day Nursey Of Abilene
01.2024 - Current
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported student learning objectives through personalized and small group assistance.
  • Worked with lead teacher to monitor class schedule and take attendance.
  • Helped teachers recognize learning issues evidenced in one-to-one support instruction.
  • Documented student progress and communicated with parents to keep informed.

Guest Service Specialist

Mister Car Wash
09.2022 - 12.2024
  • Work with an amazing team in a fun environment while rotating among different areas throughout the day
  • Build trusting relationships with customers and recommend products and services that best meet their needs
  • Create 'Wow' moments for our customers by showing your commitment to outstanding service and hospitality in every interaction
  • Safely and politely direct customers into the car wash tunnel
  • Help maintain the location's appearance and cleanliness
  • Follow all Mister Car Wash safety procedures and policies, including appearance expectations.

Team Lead

Aldi
03.2021 - 08.2022
  • Provide quick and exceptional customer experience
  • Assist customers with locating items
  • Responsible for resolving all customer concerns and complaints
  • Fast and efficient transactions
  • Handle returns and exchanges
  • Restock shelves and handle freight
  • Keep store tidy and presentable.

Retail Cashier/Customer Service

Academy Sports + Outdoors
02.2019 - 03.2021
  • Handled all merchandise returns and exchanges, verifying eligibility of items and customers by examining pieces and receipts
  • Engage customers with a friendly smile and acknowledgeable support to promote sales and build loyalty
  • Kept store presentable with regular cleaning and organization
  • Met all physical requirements with regular standing, lifting and reaching to move heavy boxes and full merchandise racks
  • Worked closely with front end staff to assist customers
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
  • Troubleshoot and resolve issues with cash registers, card readers and printers
  • Answer phone calls to assist customers with questions, concerns and orders
  • Counted drawers at start and end of shifts to validate daily records.

Cashier/Bagger

United Supermarket
11.2015 - 12.2017
  • Collected empty carts and returned each back to the store
  • Cleaned up spills, collected trash and swept and mopped the floors
  • Faced merchandise in freezer and on the shelves for an attractive display
  • Accomplished production goals by working with speed and accuracy
  • Checked prices and pulled product for customers
  • Volunteered for additional hours and shifts when needed or when short staffed
  • Assisted customers with loading items into their vehicle
  • Kept register area clean, organized and well stocked
  • Trained new team members on register operations, stock procedures and customer service.

Education

Diploma -

Abilene High School
Abilene, TX
05.2018

Skills

  • Sales
  • Team work
  • Reliability
  • Merchandising
  • Customer service
  • Retail sales
  • Dependable and Responsible
  • Friendly, Positive Attitude

References

  • Ellen Gutierrez

Family Friend 20+ years

325-518-8512

ellengutierrez@icloud.com

  • Meagan Lucero

Family friend

325-793-3390

Hobbies


  • hiking
  • fishing
  • reading
  • golf


Certifications

CPR Certified

Texas Food Handler

NRCPT

Timeline

Teachers Assistant

Day Nursey Of Abilene
01.2024 - Current

Guest Service Specialist

Mister Car Wash
09.2022 - 12.2024

Team Lead

Aldi
03.2021 - 08.2022

Retail Cashier/Customer Service

Academy Sports + Outdoors
02.2019 - 03.2021

Cashier/Bagger

United Supermarket
11.2015 - 12.2017

Diploma -

Abilene High School

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Aracelia Serrano