ARACELIE MONTIEL
Westminster,CA
Summary
Dynamic professional with a proven track record in delivering exceptional customer service and administrative excellence, including clerical support and public interaction. Expertise in calendar management, scheduling, data entry, and database administration ensures seamless operations and efficiency. Outstanding communication skills and a friendly demeanor foster positive experiences for guests and patients. Committed to enhancing organizational effectiveness while maintaining a focus on client satisfaction.
Overview
6
6
years of professional experience
Work History
Medical Scheduler
Providence Health & Services
09.2024 - 12.2024
- Coordinated patient scheduling using electronic health record systems to optimize appointment flow.
- Managed multi-line phone systems to efficiently handle patient inquiries and appointment requests.
- Ensured accurate insurance verification, improving patient check-in efficiency and reducing discrepancies.
- Developed streamlined processes for appointment reminders, enhancing patient attendance rates.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Followed up with patients to reschedule missed appointments.
- Resolved conflicts in scheduling or resource allocation quickly and professionally, minimizing disruptions to daily operations.
- Coordinated with insurance companies to verify coverage and obtain necessary authorizations for medical procedures.
Dental Receptionist
Andreea Moisiuc
06.2023 - 07.2024
- I welcomed the patients, checked them in, and updated their information in the system.
- Assisted with patient check-out, collected payments, and provided receipt documentation.
- Collaborated with dental team to ensure smooth flow of patient appointments and procedures.
Receptionist Clerk
Memorial Care Digestive Care
04.2023 - 06.2023
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Checked-in visitors, distributed visitor badges, and managed logbooks to comply with security initiatives.
Medical Receptionist
Outpatient Surgery Center
09.2022 - 03.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Registered and verified patient records before triage with most up to date information.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Mail Processing Clerk
Roth Staffing
07.2022 - 12.2022
- Used automated mail processing equipment to sort and collate mail.
- Proved successful working within tight deadlines and a fast-paced environment.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Inventory Specialist
Fashion Nova
10.2020 - 05.2022
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Established protocols to use for inventory control and management, streamlining internal process.
- Collaborated with the procurement team to establish steady supply of inventory.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Picked and packed order items.
- Recorded daily activities for inventory control.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
Medical Office Assistant
Medstop Medical Group
06.2019 - 03.2020
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Prepared patients by gathering and organizing medical records ahead of appointments.
- Used Software to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Relayed care and medication advice to patients to relieve physicians during peak hours.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
Education
High School Diploma -
Westminster High School
Medical Terminology Certification - Health
Coastline ROP
Skills
- Exceptional Attention to Detail
- Office Supplies and Inventory
- Documentation
- Membership Registrations
- Mail Preparation and Sorting
- Verbal and Written Communication
- Spanish Interpreting
- Records Preparation
- Visitor Screening
- Sorting and Labeling
- PC Proficiency
- Data Inputting
- Line Management
- Multi-Line Telephone Systems
- Schedule Management
- EMR Systems
- Organization and Efficiency
- Clerical Writing
- Application Screening
- Email Correspondence
- Customer Inquiries
- Records Management Systems
- Correspondence and Office Documents
- Office Reception
- Exam Room Preparation
- Patient Reception
- Supply Management
- HIPAA Guidelines
- Administrative and Clerical Support
- Greet Visitors
- Appointment Confirmation
- Billing and Payment Processing
- Customer and Client Relations
- Document Control
- Mail Handling
- Bank Deposits
- Time Management
- Appointment coordination
- Strong organization
- Patient relations
- Multi-line telephone system control
LANGUAGES
Spanish — intermediate
Timeline
Medical Scheduler
Providence Health & Services
09.2024 - 12.2024
Dental Receptionist
Andreea Moisiuc
06.2023 - 07.2024
Receptionist Clerk
Memorial Care Digestive Care
04.2023 - 06.2023
Medical Receptionist
Outpatient Surgery Center
09.2022 - 03.2023
Mail Processing Clerk
Roth Staffing
07.2022 - 12.2022
Inventory Specialist
Fashion Nova
10.2020 - 05.2022
Medical Office Assistant
Medstop Medical Group
06.2019 - 03.2020
Medical Terminology Certification - Health
Coastline ROP
High School Diploma -
Westminster High School
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