Aracelis Padilla
Orlando,FL
Summary
10 + years of experience in the insurance industry with knowledgeable and dedicated customer service professional skills and service experience in personal lines and commercial insurance. Active Florida 4-40 Insurance License. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions and issue resolution. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Sun Insurance Services, Inc
Orlando, Florida
05.2022 - 05.2024
- Answer incoming calls from customers and Underwriters.
- Process incoming emails from customers and Underwriters in a timely manner. Built solid relationships with customers and Underwriters while supporting the production team.
- Issue Certificates of Insurance within one business day of the request.
- Manage a portfolio for new and renewal commercial policies with primary focus on binding and policy service.
- Review policy endorsements for accuracy. Submit endorsement and cancellation request to carriers.
- Submit renewal and new commercial business quotes to clients for approval to bind. Create a premium finance contract via 3rd party company site and issue down payment invoice.
- Follow-up with customer for policy compliance required by the carrier to avoid policy interruption.
Underwriter Assistant
AmWINS Group Inc.
Orlando, FL
11.2020 - 04.2022
- Build relationships with retail and carrier partners while servicing and supporting the production team
- Service renewal surplus line policies and review Underwriting commercial policy renewal requirements.
- Process new submissions for quote request and update customer information in our system accordingly.
- Request and gather required documents to prepare for binding. Review quote and applications with precision and proceed to bind new/ renewal policies into varies carrier systems. Generate invoice premium payment.
- Order policy inspection and monitor inspection recommendation reports for compliance.
- Follow-up with customers for status on Policy and Audit compliance required request from the carrier.
- Submit endorsement and cancellation request. Follow-up for status.
Underwriter Assistant
FCBI Fund
Orlando, FL
06.2018 - 11.2020
- Assist retail agents via phone or email with daily requests and built strong work relationships.
- Evaluate new submissions to determine underwriting appetite.
- Review submissions, quotes and binds for data entry into AMS with 98% accuracy.
- Create submission package proposal for Underwriter approval, once approved generate the quote proposal for customer review and approval. Follow-up on status.
- Bind coverage and submit for issuance. Process bill type.
- Submit endorsement request to policy issuance team and follow-up on status.
Policy Issuance Specialist
CRC- Insurance Services, Inc
03.2016 - 05.2018
- Essential Duties & Responsibilities Policy Issuance for Commercial Surplus line business applications.
- Process endorsement request to amend policy information.
- Process and submit endorsement request for non-money and money policies with attach invoice to agent and/or broker assistant.
- Process requests for policy reinstatement and cancellation.
- Type 45/55 wpm with accuracy and efficiency.
Customer Services Specialist
CNA
12.2015 - 03.2016
- Handle inbound calls for Small Business and Middle Market policy holders, agents and underwriters with policy change requests and/or policy issues.
- Process requests for policy cancellations, reinstatements, audit disputes, stop payments, refund request and research on missed applied payments and policy documents.
- Update policy information for mailing and billing address, banking information and changes to billing plan.
- Handle inbound calls from policy holder(s), agent(s) and underwriter(s) with request to billing, policy endorsements and reinstate a policy.
Insurance Processor/Customer Service Specialist
Brightway Insurance Agency
Orlando, FL
04.2015 - 11.2015
- Handle inbound calls for new and existing policy holder(s) requesting home and auto quotes.
- Communicate with new business customers to explain basic home and auto insurance coverage.
- Create a file in AMS 360 system for new business policy holder(s) and update customer information for new, cancelled, and non-renewal policies.
- Make outbound follow-up calls to policy holders / loan officials for status to underwriting required documents for policy issuance in order to apply credits.
- Submit and process required signed documents via DocuSign focus to policy auto-pay plan.
- Submit Auto inspection report with photos via email to a 3rd party auto loan company (Embassy loans) for auto loan applications.
- Identify, collect and scan required loan documents from the auto loan applicant(s) to then forward via email to the 3rd party auto loan company (Embassy loans) for the underwriter to review and approve loan.
Insurance Support Specialist
Banc of America Insurance Services, Inc
11.1998 - 03.2015
- Essential Duties & Responsibilities Process insurance submission applications for new/renewal personal lines policies, bound by the sales Agent.
- Review and issue bound policies with accuracy, efficiency and in a timely manner into varies carrier sites.
- Make outbound calls to policy holder, loan officials to verify escrow closing date to coincide with the policy term of the new and/or renewal policy.
- Issue and submit the evidence of insurance certificate to the lender and/or mortgage company with accuracy and in a timely manner.
- Provide a positive customer experience with resolution to customer inquiries and concerns. Update policy change inquiries such as mortgagee clause and policy term dates.
- Process policy payments for all carrier sites.
Education
High School Diploma -
Leonides Morales Rodriguez
1984
Skills
PC skill experience with, Vertafore AMS/360, Sagitta, Sales Support, Microsoft Word, Outlook, Share Point, DocuCorp, Vertafore, Capital Premium Financing
Languages
Bilingual English/Spanish
Timeline
Customer Service Representative
Sun Insurance Services, Inc
05.2022 - 05.2024
Underwriter Assistant
AmWINS Group Inc.
11.2020 - 04.2022
Underwriter Assistant
FCBI Fund
06.2018 - 11.2020
Policy Issuance Specialist
CRC- Insurance Services, Inc
03.2016 - 05.2018
Customer Services Specialist
CNA
12.2015 - 03.2016
Insurance Processor/Customer Service Specialist
Brightway Insurance Agency
04.2015 - 11.2015
Insurance Support Specialist
Banc of America Insurance Services, Inc
11.1998 - 03.2015
High School Diploma -
Leonides Morales Rodriguez