Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Director of Environmental Services
HHS (South Tampa Kindred)
02.2022 - Current
Delegated assignments and verified work quality and completion according to facility and regulatory standards.
Led training in sanitation and cleaning practices.
Collected samples and conducted PIs, discharges, and UV light samples,.
Operated bucket loader to transport items between locations.
Stored chemicals in compliance with joint commission regulations.
Supervised and directed daily work of team of 15 sanitation personnel.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Director of Culinary Services
HHS (South Tampa Kindred)
10.2022 - 03.2025
Maintained kitchen hardware and repaired tools or ordered equipment.
Motivated team of 8 employees to maintain high standards of food preparation and efficiency for 4-5 hours per shift.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Verified prepared food met standards for quality and quantity before serving to customers.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Implemented effective inventory control systems to reduce food spoilage and waste.
Developed unique events and special promotions to drive sales.
Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Motivated staff to perform at peak efficiency and quality.
Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Managed staff schedules and maintained adequate coverage for all shifts.
Supervisor Level 2 of Environmental Services
HHS Environmental Services
02.2022 - 10.2024
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Developed effective improvement plans in alignment with goals and specifications.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Helped meet changing demands by recommending improvements to business systems or procedures.
Educated staff on organizational mission and goals to help employees achieve success.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Evaluated staff performance and provided coaching to address inefficiencies.
Supervisor of Environmental Services
Kinderd Hospital
10.2019 - 02.2022
Supervised and directed daily work of team of Number sanitation personnel.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Launched quality assurance practices for each phase of development
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Identified and communicated customer needs to supply chain capacity and quality teams.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Assisted in organizing and overseeing assignments to drive operational excellence.