Aracely Alonso
PUEBLO,CO
Summary
Results-driven insurance agent with proven expertise in client retention and policy renewals. Committed to enhancing customer satisfaction through exceptional service and effective issue resolution.
Overview
1
1
Language
7
7
years of professional experience
Work History
Insurance Agent
PGI-Gutierrez Financial Inc.
Aurora, CO
02.2022 - Current
- Managed client accounts, providing ongoing support and addressing inquiries efficiently.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Trained new agents on best practices in sales techniques and client relationship management.
Customer Service Representative
Unique Home Designs LLC
Aurora, CO
01.2020 - 02.2022
- Organized materials and tools, enhancing workflow efficiency for construction teams.
- Loaded, unloaded, and moved materials to and from storage and production areas.
- Developed and maintained filing systems for improved document retrieval and organization.
- Managed filing system, entered data and completed other clerical tasks.
Education
High School Diploma -
Schurr High School
Montebello, CASkills
- Client retention
- Policy development
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Policy management
- Property and casualty insurance
Languages
Spanish
Timeline
Insurance Agent
PGI-Gutierrez Financial Inc.
02.2022 - Current
Customer Service Representative
Unique Home Designs LLC
01.2020 - 02.2022
High School Diploma -
Schurr High School