Aracely Cardenas
Lemon Grove,CA
Summary
Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
Overview
5
5
years of professional experience
Work History
Front Office Manager
Acme Bag Company
02.2020 - Current
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Handled high-volume phone calls with professionalism, redirecting inquiries to appropriate departments while maintaining excellent customer service standards.
- Assisted in the preparation of financial reports and invoices, contributing to accurate record-keeping and timely payment processing.
- Resolved customer complaints effectively by listening attentively, empathizing with their concerns, and providing prompt solutions tailored to individual needs.
- Maintained a high standard of cleanliness within the reception area by performing routine upkeep tasks, creating a welcoming atmosphere for visitors.
- Managed inventory and ordered office supplies, maintaining optimal stock levels for uninterrupted workflow.
Elite Roof Services
Front Office Assistance
03.2019 - 02.2020
- Maintained accurate records for client accounts, ensuring timely payments and proper documentation.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Followed safety protocols while working, avoiding accidents and injuries.
- Responded to all customer inquiries thoroughly and professionally.
Education
High School Diploma -
Mark Twain High School
San Diego, CA06.2011
Skills
- Effective Multitasking
- Workflow Optimization
- Customer Service
- Customer Relations
- Teamwork and Collaboration
- Strong Organization
- Computer Skills
Timeline
Front Office Manager
Acme Bag Company
02.2020 - Current
Elite Roof Services
Front Office Assistance
03.2019 - 02.2020
High School Diploma -
Mark Twain High School