Aracely Chavarria
Farmington,NM
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
3
3
years of professional experience
Work History
Customer Service Representative/Cashier
Walmart
Farmington, NM
08.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Collected deposits or payments and arranged for billing.
- Mentored junior team members and managed employee relationships.
Education
High School Diploma -
Farmington High School
Farmington, NM05-2021
Skills
- Interpersonal Skills
- Time Management
- Adaptability
- Account updating
- Computer Proficiency
- Proofreading
- Information Security
- Credit card payment processing
- Problem-solving abilities
- Active Listening
- Customer Relations
- Typing proficiency
- Staff Training
- Payment Processing
- Microsoft Outlook
References
References available upon request.
Timeline
Customer Service Representative/Cashier
Walmart
08.2021 - Current
High School Diploma -
Farmington High School