Aracely Espinoza

• Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
• Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
• Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
• Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
• Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
• Reviewed and corrected claim errors to facilitate smooth processing.
• Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.
• Facilitated patient education by providing clear explanations of treatment plans and addressing any concerns or questions.
• Verified patient insurance eligibility and entered patient information into system.
• Answered incoming calls, scheduled appointments and filed medical records.

• Establish and maintain patient records

• Work with 100+ insurance agencies in coordinating patient care and coverage

• Assist management with development of patient contracts

• Experience with confidential documents/information (HIPPA)

• Handle all initial patient inquiries and maintain customer relations

• Assist medical staff with patient briefing and equipment setup

• Knowledge in laboratory etiquette

• Train newly recruited employees

• Increased per-customer revenue by proactively suggesting additional products purchases.

• Experience in Customer Service Relations

• Helped customers navigate store, complete sales, and process returns.

• Located hard-to-find items for customers, checking others stores and other businesses to satisfy unique needs.

• Marketed Customer Loyalty Program

• Handled customer inquiries

• Experience in Customer Service Relations

• Translated marketing materials and promotions

• Had roughly $100,000 in sales

• Helped customers navigate store, complete sales, and process returns.

• Located hard-to-find items for customers, checking others stores and other businesses to satisfy unique needs.

• Handled all additional customer inquiries