Aracely Gutierrez
Jacksonville,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
25
25
years of professional experience
Work History
Commercial Cleaner
Lll Services & Supply
Jacksonville, FL
01.2020 - 07.2024
- Swept and mopped floors, dusted surfaces, and vacuumed carpets in commercial buildings.
- Washed windows, walls, and ceilings to ensure a clean environment for customers.
- Cleaned and sanitized restrooms using appropriate cleaning products.
- Followed safety procedures when working with hazardous materials such as bleach or disinfectants.
- Prepared rooms for events by setting up chairs and tables in an orderly fashion.
- Gathered soiled linens from hotel guest rooms and delivered them to laundry area for washing.
- Inspected facilities regularly to identify potential safety hazards or areas that need attention.
- Reported any damages or malfunctions observed while performing duties to supervisor.
- Kept records of hours worked, supplies used, and tasks completed each day.
- Collected trash from floors within hallways, bathrooms and work areas.
- Replenished supply of hand soap, paper towels, and other consumables.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks, and tidying storage shelves.
- Maintained safety protocols through safe handling of equipment and chemicals.
Travel Agent
Mac Enterprises.
Tijuana Mexico., B.C.
07.1999 - 10.2005
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Organized flights, insurance, and accommodations for travelers according to their preferences.
- Assisted customers in selecting the best possible package with the least expense.
- Prepared customized itineraries based on customer needs and preferences.
- Processed payments from clients via cash or credit cards.
- Suggested additional services such as car rentals or activities that would enhance a customer's trip.
- Handled customer complaints in a professional manner to ensure satisfaction with the service provided.
- Developed relationships with suppliers including airlines, hotels, cruise lines, tour operators to secure discounted rates for customers.
- Advised customers on necessary documents needed for international travel such as passport applications or visa requirements.
Education
Bachelor of Business Administration - Commercial International
Unach
Tapachula Chiapas.07-1998
Skills
- Safe Chemical Handling
- Equipment safety
- Polishing surfaces
- Hazardous chemicals management
- Problem-solving capabilities
- Team Training
- Strong Work Ethic
- Conflict resolution abilities
- Housekeeping skills
- Quality controls
- Project Coordination
- Office Administration
- Travel Coordination
- Space Planning
- Customer Service
- File Organization
- Client Relations
- Administrative Support
- Scheduling and Planning
- Payroll Processing
- Inventory Management
- Call handling
- Self-starter
- Positive Attitude
- Meticulous attention to detail
- Professional and mature
- Spanish speaking
Timeline
Commercial Cleaner
Lll Services & Supply
01.2020 - 07.2024
Travel Agent
Mac Enterprises.
07.1999 - 10.2005
Bachelor of Business Administration - Commercial International
Unach