Aracely Rocha
Lehigh Acres,FL
Summary
Innovative Teamleader consistently praised by management for providing top-notch technical, quality and production leadership to assigned team. Well-educated in computer troubleshooting, root cause analysis and corrective action implementation. Available weekends, evenings and overnights.
Overview
8
8
years of professional experience
Work History
Team Lead
Kraft Heinz
Fort Myers, FL
07.2016 - 09.2021
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Assistant Manager
Pc Phones Fort Myers
02.2013 - 01.2014
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, and in performing services for customers
- Activation of prepaid phones, cleaning computers, customer service
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
Sales Associate
Dillard’s
Fort Myers, Fl
06.2012 - 02.2013
- Produced customer service, stocking, store maintenance, shift, and special orders
- Daily goal everyday
- Maintained records related to sales
- Demonstrated use or operation of merchandise
- Placed special orders and called other stores to find desired items.
Merchandise helper
Blue store Edison Mall
Fort Myers, Fl
08.2011 - 11.2011
- Coordinated the activities including sorting, stocking and pricing.
Sales Associate
Sunny shades Edison Mall
Fort Myers, Fl
01.2011 - 09.2011
- Provided Customer service, Stocking and merchandising, daily reports
- Described merchandise and explained use, operation, and care of merchandise to customers
- Recommended, selected, and helped located and obtained merchandise based on customer needs and desires.
Sales Associate
U.S.A Belts Edison Mall
Fort Myers, Fl
03.2011 - 07.2011
- Organized the belts; took care of customers’ daily goal and report
- Computed sales prices, total purchases and received and processed cash or credit payment
- Answered questions regarding the store and its merchandise.
Education
High School Diploma -
Riverdale High School
Fort Myers, FL06.2010
Skills
- Proficient in use of office equipment including
- Microsoft word, PowerPoint, excel
- Active listener, interpersonal, customer service experience and very organized
Languages
Spanish
Native or Bilingual
Timeline
Team Lead
Kraft Heinz
07.2016 - 09.2021
Assistant Manager
Pc Phones Fort Myers
02.2013 - 01.2014
Sales Associate
Dillard’s
06.2012 - 02.2013
Merchandise helper
Blue store Edison Mall
08.2011 - 11.2011
Sales Associate
U.S.A Belts Edison Mall
03.2011 - 07.2011
Sales Associate
Sunny shades Edison Mall
01.2011 - 09.2011
High School Diploma -
Riverdale High School