Aracelys Nunez Luna
Madison,WI
Summary
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Knowledgeable with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management
Overview
23
23
years of professional experience
Work History
Store Manager
Lunas Groceries
02.2019 - Current
- Oversaw daily store operations, ensuring optimal customer service and inventory management.
- Trained and mentored staff, fostering a collaborative team environment and enhancing performance.
- Implemented cost-control measures, improving profit margins through strategic inventory management.
- Developed promotional strategies to drive sales and increase customer engagement in-store.
- Analyzed sales data to identify trends, informing product selection and merchandising decisions.
- Maintained compliance with health and safety standards, ensuring a safe shopping environment for customers and staff.
- Cultivated relationships with vendors to negotiate favorable terms and enhance product offerings in-store.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
Customer and Distributor Service
Hy Cite Enterprises
05.2007 - 03.2019
- Increased customer satisfaction by providing exceptional service and support to distributors.
- Addressed any complaints or issues swiftly, demonstrating a commitment to excellent customer service.
- Developed strong relationships with key accounts, leading to increased repeat business.
- Enhanced customer satisfaction by providing detailed product information and efficient order processing.
- Resolved customer complaints promptly, maintaining positive reputation in market.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Maintained positive relationships with customers to promote continued business opportunities.
- Processed payments, made change, and provided receipts.
- Delivered exceptional customer service by resolving inquiries and complaints efficiently.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Laborer
Goodwill
03.2004 - 05.2007
- Operated various hand and power tools to support daily operational tasks.
- Assisted in sorting, pricing, and displaying donated goods for maximum visibility.
- Maintained cleanliness and organization of work areas to ensure safety standards.
- Collaborated with team members to optimize workflow and improve efficiency.
Cashier
Cub Foods
09.2003 - 03.2004
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Education
High School Diploma -
Salome Urena
Dominican RepublicSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Store opening and closing
- Friendly and positive
- Inventory management
- Store merchandising
- Cash management
- Shift scheduling
- Employee training
- Inventory control
- POS systems
- Supply ordering
- Store displays
- Employee scheduling
- Opening and closing procedures
- Operations
Timeline
Store Manager
Lunas Groceries
02.2019 - Current
Customer and Distributor Service
Hy Cite Enterprises
05.2007 - 03.2019
Laborer
Goodwill
03.2004 - 05.2007
Cashier
Cub Foods
09.2003 - 03.2004
High School Diploma -
Salome Urena